Manager Management
Resume:
Melissa Freeman-Taylor
Austin, TX
jaxjv8@r.postjobfree.com
Facilities & Office Management
Accomplished manager with 20 years of proven results in all areas of office/facilities management, including building operations, maintenance, safety, security, repairs, and team supervision. Known as a proactive and resourceful team leader who provides exceptional service and excels in intense environments.
Core Competencies
Office/Facilities Management • Business Operations • Workplace Safety • Office Moves
Business Continuity • Space Planning • Build-Outs • Negotiations
Vendor Management • Requests for Proposals (RFPs) • Bidding • Contracts • Budgets
Performance Metrics • Team Leadership • Training • Purchasing • Travel
Relevant Experience
Tesoro San Antonio, TX 03/12 -06/12 Facility Consultant/Contractor - Tri Starr
Project Assignment
Developed and implemented work place solutions standards, policies and procedures. Successfully
completed large restack of one floor at 42,000 sq ft., construction/build out of Exec Assistant office,
Teknion workstation reconfigurations and work space planning projects totaling 245 employee moves.
Plan and oversee safety inspections in preparation for OSHA inspections and VPP star rating for
corporate office totaling 1.4 million sq ft. Develop workspace optimization plan for 2013, comply and
report quarter churn rate report and metrics. Enhance maintenance service ticket process for
corporate office and train facility staff.
Hanger Orthopedic Group Inc. Austin, TX 08/2009 – 01/2012
Corporate Office Manager report to VP, Real Estate
Leadership role overseeing all aspects of facilities & office management for corporate office and 700+ patient care centers, managing facility and office administration functions and allocating facilities budget. Supervise efforts, including leasing, construction; coordinate services and acquisition of furniture, office equipment. Define and enforce best practices for maintenance, safety, and security.
● Serve as liaison between company, property managers, engineers, vendors, and business partners.
● Coordinate moves, set up of acquisitions and new offices.
● Assist with projects ranging in value up to millions of dollars.
● Captured high percentage of savings by implementing effective management practices.
● Reduced annual operating costs by negotiating and renegotiating contracts and standards with vendors; also created savings through streamlined internal ordering system.
● Developed disaster recovery and business continuity plan, revising policies as needed to reflect changes in technology and other key factors.
● Key team member for relocating the corporate office totaling 75,000 sq. ft. from Bethesda, MD to Austin, TX. Acquired and managed temporary corp. office in Austin, TX during build out of permanent office. Coordinated logistics of physical move.
● Work collaboratively with upper management, Human Resources, IT, and Finance departments on daily and special projects.
● Coordination of office support services including purchasing and facilities management for corporate office and its affiliates.
● Sole account Manager for multi-million dollar national accounts
● Develop, maintain and set company-wide internal policies for standard operating procedures such as records retention, vehicle purchases, and American Express reporting.
● Responsible for the selection, training and management of Office Services team and all duties associated with the company facilities and processes necessary for proper management.
● Daily coordination of office support services in order to support organizational effectiveness and efficiency while meeting and/or reducing budgetary goals.
● Responsible for space planning, purchasing and reconfiguration of office furniture along with office and cubicle assignment.
● Manage company leased properties.
● Signature approval up to 75K for capital and daily purchases.
● Select and manage office services vendors, supervise the invoicing and supply purchasing process.
● Promote the general safety of company offices including responsibility for the coordination of safety programs and security access.
Google Washington, DC 01/2008 – 08/2009
Facility Coordinator/Mgr. report to Director
Directed facilities management for Washington, DC and Virginia offices. Tracked and managed facilities budget.
● Maintain and support facility goals and objectives.
● Move project management including coordination and assistance with office renovations, space planning services and database, staff relocation’s, and internal employee shifts.
● Manage offices of 36 employees totaling 50,000 sq. ft.
● Develop and implement site-specific office standards, policies and procedures.
● Conduct and maintain space allocation audits and plans.
● Liaison with property management and real estate individuals.
● Manage vendor contract and building management services.
● Supervise daily duties of administrative staff, maintenance and food service staff.
● Responsible for staff selection and hiring, training and development performance evaluations, and new facilities employee orientation.
● Create and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.
● Anticipate, recommend, and manage vendor contract services for health and life safety. Implement and maintain practices to secure the overall health, safety, and security of the facility. Plan and organize on-site classes to ensure facility safety.
● Issue and monitor badge access and visitor badge procedures. Work closely with Corporate Security on safety and security questions and concerns.
● Manage and track accounting financial reporting.
● Develop, organize and facilitate on and off-site events.
● Created and implemented a “Virtual Receptionist” tool used in Google offices in the US, Canada and Asia offices.
MTS Technologies Arlington, VA 2003 -2007
Facilities Manager report to Director
Leadership role overseeing all aspects of facilities for 12 office locations with 63,000 square feet of space, managing teams and facilities budget. Supervise expansion efforts, including leasing, design, and construction; coordinate related services and acquisition of furniture, fixtures, and office equipment. Define and enforce best practices for maintenance, safety, and security. Oversee purchasing department while maintaining strict government regulations.
● Established and revised internal business practices, policies and procedures.
● Managed 12 offices totaling over 100,000 sq. ft.
● Coordinated the design, build-out, and relocation of offices.
● Managed and created space planning and expansion requests.
● Tracked, inventoried, managed and/or tagged all assets in accordance to regulation requirements.
● Developed and implemented facility and constructions plans.
● Coordinated the upgrading of voice and data cabling with IT department.
● Responsible for all general maintenance and HVAC issues for sites.
● Managed leased property database to track rent escalations, expenses, and maintenance request.
● Responsible for developing and maintaining department, government contract and facility projects budgets, and submitted quarterly budget reports.
● Worked closely with the firm’s attorneys to obtain state business and employment tax ID filing, certifications, and licenses.
● Supervised the purchasing department staff and authorized purchases, requisitions, and invoices from primary vendors.
● Responsible for procurement, tracking, approving, and managing the purchase of government contract equipment and supplies in accordance to FAR requirements.
● Responsible for developing, testing, and implementing facility and administrative software solutions; seamless conversion reduced related expenses by 20% while slashing processing time by three days.
St. John’s Community Services, Washington, DC 1995 - 2002
Facilities Manager report to President
● Established and revised internal business practices, policies and procedures.
● Responsible for office and facilities management of headquarters.
● Served as facility liaison to satellite offices.
● Responsible for managing owned and leased property.
● Maintained historical and legal documents.
● Ensured adherence to OSHA regulations.
● Assisted with public relations, marketing, and fund raising projects.
● Served as liaison to the Board of Trustees, and served as Secretary to the Human Rights Committee.
● Reported directly to President, CFO and Senior Management.
Education
Course work towards B.A., Strayer University, Arlington, VA
Other Qualifications
MS Word, Excel, MS Access, Power point, MS Project, Share Point, CAFM SOFTWARE FMSystems, Timberline, Drawbase, Spaceview, ARCHITECTURAL PLANNING SOFTWARE Visio, Auto CAD, ACCOUNTING/HR SOFTWARE Solomon, Deltek, Lotus Notes, Peoplesoft, Peachtree, GOOGLE APS Docs, Spreadsheets, Presentation, Calendar, Forms, Web pages, TRAINING Wed development, Unix, SQL, Lotus Notes Development
Affiliations:
Member, International Facilities Management Association (IFMA)
Former Member, National Defense Industrial Association
Knowledge of BOMA standards
Environmental Trainer Occupational Safety and Health
Hazardous Material On-Scene Incident Lead
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