Customer Service Years Experience

Sonja G. Acox

**** *. ****** ****** ***. #* • Baton Rouge, LA. 70802 • 225-***-**** • *******@*****.***

SUMMARY OF QUALIFICATIONS

* ****** ********* *** ********** individual with 15 years experience in the petrochemical, pulp and paper manufacturing fields

2 Background includes ability to interact with the public and deliver exceptional customer service

3 Strong organizational skills with attention to details

4 Ability to successfully analyze and solve problems in a constantly changing work environment

5 Competitive, efficient, hardworking, and enthusiastic

EMPLOYMENT HISTORY

Georgia-Pacific Port Hudson,La.

Material Handler

2010-2011

6 Inspected and analyzed samples from rolls off winder for variation in quality such as color, plow marks, hard and soft ends

7 Loaded rolls of paper on railcars and trucks using clamp truck

8 Accurately matched up to 700 rolls of finished product by order, item number and weight

9 Identified runs from computer display to determine transportation mode, number of rolls per order and assigned to rail or truck bay in warehouse as appropriate

10 Accurately processed computerized load plans for proper loading of product into railcars or trailers to ensure load weight as per customer specifications

11 Trained 10 new employees on safe and efficient operations of equipment, which ensured consistent and accurate production

12 Performed general maintenance clean up and shipping duties to assure clean, safe work environment

Colonial Pipeline Company

Jackson, LA

Pipeline Operator 2008 - 2009

1 Inspected and gauged tanks

2 Inspected pumps for proper operation

3 Documented meter readings

4 Witnesses meter provings

5 Oversaw QA lab testing of petroleum products

Tembec USA St. Francisville, LA

Senior Shipper 2002 - 2007

13 Inspected and analyzed samples from rolls off winder for variation in quality such as color, plow marks, hard and soft ends

14 Loaded rolls of paper on railcars and trucks using clamp truck

15 Accurately matched up to 700 rolls of finished product by order, item number and weight

16 Identified runs from computer display to determine transportation mode, number of rolls per order and assigned to rail or truck bay in warehouse as appropriate

17 Accurately processed computerized load plans for proper loading of product into railcars or trailers to ensure load weight as per customer specifications

18 Trained 10 new employees on safe and efficient operations of equipment, which ensured consistent and accurate production

19 Performed general maintenance clean up and shipping duties to assure clean, safe work environment

Exxon Mobil Baton Rouge, LA

Railcar Loader 1999-2000

15 Loaded rail cars with plastic pellets

16 Responsible for switching and weighing railcars

EDUCATION

Northeast Louisiana University, Monroe, LA Pre - Law

International Technical Institute, Baton Rouge, LA Industrial Instrumentation

Certificate - Industrial Instrumentation March 1997

TRAINING

Certified Fork Lift and Clamp Truck Operator; Railcar Loader and Unloading, HAZMAT training, Lock Out/Tag Out, ISO 14001, Confined Space Entry, Fire Extinguisher, Microsoft Office, SAP Office Computer, TWIC Certification

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