Rebecca Ann Volkmann

**** ******** ***** ● Green Bay, Wisconsin 54304 ● 920-***-**** jap3me@r.postjobfree.com

OBJECTIVE

Obtain a assistant project manager position to know the business and gain experience where project management skills and knowledge are utilized.

SKILLS

Microsoft Project Excellent customer service skills Excellent oral communication skills

Microsoft Office Suite Project management skills Good time management skills

Excellent written communication skills Team building skills Works well with others

PROJECTS

• Final Student Capstone Project: Project Lead on a 3 person team working with Project Management Institute – Northeast WI Chapter (PMI-NEW) promoting Professional Development Days (PDD). Duties included designing and creating the following deliverables: PDD event flyer, press release, raffle flyer, and multi-page program. Other duties include regularly contacting and updating team members with documents and information. Organized and coordinated team meetings, conversations, and documents.

• On this project I used Histograms, cause-and-effect diagram, and check sheet to investigate why health insurance claims were denying benefit max for women who have a routine exam and a gynecological examine. In Quality Management are used histograms, cause-and-effect diagrams, check sheet and other quality management tools to problem solve with health care claims. I used a 14 step process with inputs and outputs for each of the 14 steps.

• In the projects that I completed in school we had to define the scope of the project, complete a statement of works and then assign tasks using Microsoft Project. We had to also complete a communication plan, risk management plan showing what the risk were and how we would mitigate the risk. We had to complete a cost analysis for each project and do a budget analysis that showed the breakdown of each milestone, life cycle cost, a breakeven analysis, and a cost benefit analysis (CBA).

• In all my projects in school we used Microsoft Project to show what our task where, who was responsible for the task, when the task started and when it finished. We used Microsoft Project to produce reports for cost for our budget and to track our resources. Through Microsoft Project it shows the critical path of the project and also shows what the milestones are and when they have to be met.

EDUCATION

ITT Technical Institute – Green Bay, WI

Bachelors of Science – Technical Project Management

Graduation – March 26, 2010

Abbott Loop Christian Church - Anchorage, AK

Associate Degree in Bible Studies

Graduate 1990

MEMBERSHIPS

Student Member of Project Management Institute (PMI-NEW)

• Helped coordinate Professional Development Days for the Project Management Institute – Northeast Wisconsin

WORK HISTORY

APAC, Green Bay, Wisconsin May 2007 – May 2009

Customer Service Representative for Blue Cross Blue Shield (New Jersey)

• DOS System (RCOE, MEMS, PIBA, SGON, VALL, KARN, SRPT), UCSW 8, QBlue 3.2, Horizon Share Point, Electronic Hour Verification, Horizon Physician Directory, OLI, Provider Directory

• Call Center - Answer members questions concerning claims, benefits, and provider network

• Explaining to the members their deductible, coinsurance, co-payment and claims procedure

• Received multiple Customer Service Excellence Awards

Kwik Trip, Chilton, Wisconsin January 2007 – May 2007

Retail Co-worker

• Customer Service, cashier, stocking inventory, and food preparation

Landmark Staffing, Kimberly, Wisconsin July 2006 – January 2007

Banta Corporation – Human Resource Department

• Enter Personnel information into SAP and Infinium and general office duties as assigned

Kimberly Clark Corporation – Lab Technician

• Inspection of diaper production line - weighing, packaging, boxing, and bonding product

Brillion Iron Works – Temporary Staff

• Data input into computer system MP2 for Brillion Iron Works

• Quality Assurance Department updating 25 Work Instruction Manuals

Camp Fire USA, Anchorage, Alaska August 1990 – April 2006

Site Director

• Supervised 2 – 20 people, signed time sheets for staff, and completed monthly reports

• Conducted on-site orientation, weekly staff meetings and published a newsletter twice a month

• Purchased weekly supplies including food, produce, and other camp essentials

Carrs/Safeway, Anchorage, Alaska February 1990 – August 1990

Cashier

• Scanned customer’s groceries, bagged their groceries, and received payment from customer.

• Processed payment either by cash, credit card, or WIC checks.

U.S. Navy, Anchorage, Alaska August 1973 – March 1990

Personelman First Class Petty Officer

• Various security clearances as needed per job duty

• Supervised 10 people and was a Job Counselor

• Personnel Analyst responsible for the identification and development of the user requirements for the Source Data System (SDS) the system for the personnel offices

• Maintained enlisted and officer service records in addition to typing and filing

VOLUNTEER WORK

For the last nine months I have taught basic computer classes at the New Community Shelter for the residents.

REFERENCES:

Available upon request

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