Operations Manager,Cash Office,Staffing, Payroll and Benefits,Logistic

Patricia A. Agbay

*** **** *** ********* , ** *1604 508-***-**** Patricia.agbay@yahoo

QUALIFICIATIONS

Retail Store/HR manager with 5 + year Operations Management experience includes the Best Stores in the industry: Nordstrom, Macy’s/Filenes’, Polo, Burlington Coat Factory. Possess the acquired knowledge and strategy needed to exceed goals and sustain the demanding competition.

SOFTWARE

Proficient in Microsoft Word, Excel and Oracle

INDUSTRY ACCOMPLISHMENTS

TOP RETAIL INDUSTRY EXPERIENCE

TRANSPORTATION EXPERIENCE MULTI-UNIT

MANAGEMENT TEAM EXCEEDED SALES GOALS AND ACHIEVED BONUSES

PROVIDED CUSTOMER SERVICE FOR 64 MILLION DOLLARS COMPANY

OVERSAW LOGISTIC RE-ORGANIZATION STRATEGY WITH SAVING ON BUDGET, PAYROLL AND STAFFING.

ENTREPRENURIAL STRATEGY CREATED AND PROVEN TO INCREASE SALES 25-50%

EXPERIENCE

Defined by the Nordstrom culture established excellent Customer Service

Resolved all problems and complaints either internal or external

Executed the opening and closing of stores.

Resolved issues and troubled shot in a high-pressured environment

Provided crisis management during an electrical outage.

Key holder 4-18 million dollars stores.

As Operation Manager led a team in Logistics, Cash Office, Sales, Customer Service, Loss Prevention, Processing merchandise, Front-end, Inventory.

Succeeded in SOX and HR Audits

Re-organized and improved logistics processing

Constantly exceed Sales Goals and achieved Bonuses.

Interviewed, recommended and staffed managed Human Resources

Implemented Corporate Seasonal Planning which increased staff from 60-150

Generated customer relations in high-end stores resulting with Sales increases

Established a daily log to communicate with managers.

Managed Hard and Soft lines in competitive market; set Plano-grams and

Seasonal roll-out, set Table and Tower, executed markdowns, Clearance and Inventory.

Conducted daily rallies to generate customer service friendly environment.

Achieved monetary awards in store wide competitions.

Experience in Transportation multi-unit doling Payroll and Expenses

Over saw Account Receivables/Daily Deposits.

WORK HISTORY

Nordstrom, Providence , RI , Customer Service 5/10-1/11

BCF Operations Manager, Shrewsbury , MA 4/06-2/10

Polo Ralph Lauren, Asst. HR Mgr. Wrentham, MA 9/05-3/06

J.JILL Natick, Ma. Asst. Mgr., Natick , Ma. 1/05-9/05

Kohl’s Hard/Soft lines, Sup., Framingham , Ma 1/03-1/05

Macy’s/Filenes,Visual Asst,Mgr. Framingham/Northboro, Ma 1/98-1/02

EDUCATION

Becker College , Worcester , MA

Business Fiscal Management Associate Degree

Presently pursuing a Bachelor Degree

Contact this candidate