Customer Service Data Entry

KERVINA JOLLY

**** ****** ****** • Washington, DC 20018

********@*****.*** • 917-***-****

QUALIFICATIONS PROFILE

Versatile Office and Payroll Administrator with solid credentials, experience, and communication skills. Related training and experience include…

• Office Administration: Experience providing full range of business management and support services for staff, programs, and facilities. Broad knowledge of office procedures, systems, and equipment, plus strong interpersonal and customer service skills. Proven ability to generate and analyze wide range of documentation. Skilled at interpreting internal policies and ensuring total compliance to internal and external procedural standards.

• Payroll Administration: Demonstrated success at managing all aspects of payroll for large organizations, including new hire documentation, bookkeeping, and reporting. Strong information-gathering, mathematics, and analytical skills, combined with mastery of leading computerized payroll systems.

• Technical Proficiencies: Windows 98 / XP Professional, Mac OS; Microsoft Office (Word, Excel, Outlook, PowerPoint), Lotus Notes, Lotus 1-2-3; Lawson, ADI, ADP Enterprise, ADP PayForce, Clarify, HRMS, Kronos, Workforce Central Suite, PeopleSoft 8.8 / 8.3 / 8.0, ReportSmith. Type 60 WPM

• Key Strengths: Detail-oriented and highly motivated self-starter, with superior organizational, computer, and problem-solving skills. Able to multitask, adaptable, and quick to learn. Team player, willing to go the extra mile to help. Excellent communication and interpersonal talents with ability to easily convey critical information while coordinating with diverse associate and management teams.

PROFESSIONAL EXPERIENCE

ADP / AUTOMATIC DATA PROCESSING – Alpharetta, GA 2008 to 2010

Payroll Specialist II

Coordinate range of procedures for accurately completing processing, audits, and reporting of payroll for COS clients. Research, analyze, and troubleshoot issues related to payroll processing. Oversee work of PR Specialists. Perform data entry, set up new payroll cycles, run reports, and correct errors; send payroll for preview and review data to ensure transaction accuracy. Balance accounts and follow up on root cause analysis reports, manage change control and testing; report incidents. Reconcile accounts, balances, and review data entry procedures. Communicate with team members and supervisors; provide excellent client service and escalate issues to senior managers. Oversee and meet requirements of SLAs. Manage escalation from clients associate regarding pay issues and concerns though ADP’s centralized call tracking system

Leveraged excellent detail-orientation to consistently ensure all payroll reports were completed to meet all deadlines and adhere to client requirements.

PLATFORMONE – Lawrenceville, GA 2007 to 2008

Payroll Administrator

Performed a wide range of administrative and payroll functions to ensure quality and accurate output of payroll data for clients of this HR outsourcing company. Utilized appropriate interfaces, timesheets, and employee records to compile essential data including hours worked, deductions, adjustments, and various taxes. Facilitated strong client relationships by providing informed customer service and maintaining thorough and current understanding of applicable wage, labor, and client specifications. Performed comprehensive processing audits to verify accuracy prior to closing. Collaborated with team members to efficiently collate, ship, and report checks and other materials. Maintained complete client records and accurately generated critical reports and correspondence.

Established an exceptional track record of customer service and retention; consistently deliver timely and accurate payroll processing.

Commended for willingness take on complex projects and revered as a “go-to” associate to resolve payroll and procedural concerns.

TOWN SPORTS INTERNATIONAL – New York, NY 2005 to 2007

Payroll Administrator

Coordinated all aspects of payroll processing for over 9,000 employees, using eTime / Kronos software. Input new hire information, terminations, salary adjustments, direct deposits, and benefits deductions into payroll software. Imported timecard information and verified against reports. Downloaded and sent payroll check registers, and processed manual checks. Prepared periodic reports of earnings, taxes, deductions, historical data, and other relevant information. Created wage profiles and labor-level transfers.

Assured timely and accurate employee pay, sales commissions, withholding, and associated recordkeeping and legal compliance.

Contributed to employee retention by providing high-quality payroll services.

THE BANK OF NEW YORK – Brooklyn, NY 2000 to 2005

Payroll PeopleSoft Data Entry Operator

Processed time and labor data using PeopleSoft 8.8. Edited timesheets, ensuring correct data entry, and distributed payroll, including by manual checks when necessary. Prepared special reports using PeopleSoft system to search and gather records as requested.

Earned Achievement Award for implementation of new PeopleSoft system.

Administrative Assistant

Provided wide range of operational and administrative services. Fielded phone calls, incoming and outgoing mail, and office supply orders. Generated correspondence, spreadsheets, and other documentation, and maintained complete and up-to-date filing systems.

Received several commendations from management for job performance, as well as many expressions of appreciation from clients and colleagues for helpful and friendly attitude.

SALOMON SMITH BARNEY – New York, NY 1999 to 2000

Junior Secretary / Intern

Performed full range of office duties, including filing, photocopying, and sorting incoming mail. Answered phones, providing information, taking messages, and redirecting callers.

Excelled at performing research to gather information and data for analysis and action.

EDUCATIONAL BACKGROUND

KENNESAW STATE UNIVERSITY, Kennesaw, GA (08/2011)

Bachelor of Science in Communication

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