Receptionist/Office Support Specialist
Resume:
Patti Fountain
***** ********** **., *******, ***** 77043
********.*****@*****.***
Objective
Receptionist Position
Profile
• Professional Receptionist with 17 years experience.
• Strong customer service, clerical and office support skills.
• Demonstrated results in assessing problems and implementing solutions.
• Detailed minded, high work ethic, self-starter and team player.
• Work well with teams, flexible and adaptable to different organizational environments.
Core Skills
Computer literate: Microsoft Office, Word, Excel, PowerPoint, Access, Internet and E-mail. Industry Software: TWIST, WIT, FAMS. Switchboard and Front Desk Reception. Records Management. Complaint Handling. Excellent communication skills. Accurate and dependable.
Work Experience
ITEP, (WORKFORCE SOLUTIONS), HOUSTON, TEXAS 1999-2008
Itep is a Contractor of the Houston Galveston Area Council
Receptionist / Office Support Specialist 2004-2008
• Greeted and directed customers to the appropriate services needed.
• Used tact and diplomacy in providing suggestions to customers.
• Assist in tracking client’s participation in required services to determine benefits eligibility.
• Ordered office supplies and maintained inventory.
• Maintained central file system, security and management.
• Prepared written correspondence and career office reports.
• Assisted with special projects and mail-outs; preparation of meetings, trainings and presentations.
Receptionist / Customer Service Representative 2001-2004
• Listened, analyzed customer's request and used good judgment in directing customer to proper staff.
• Outreached and met with TANF and Food Stamp Recipients and determined if they were meeting participation requirements.
• Assisted and motivated customers to meet the requirements.
• Data entered all new customer work applications.
• Handled problems and customer complaints with diplomacy.
Receptionist 1999-2001
• Greeted customers who were seeking jobs and explained the various services.
• Clarified their questions, set appointments with Counselors.
• Answered multi-line phone system helping customer's access basic self help services.
• Assembled all new customer files; maintained time and attendance for all employees.
• Provided clerical support including, copying, faxing, sorting and delivering mail, filing and data entry.
Patti Fountain Page 2
THE LUSK GROUP, GENERAL CONTRACTORS, HOUSTON, TEXAS 1996-1997
Receptionist
• Answered multi-line phone system, taking messages and directing calls to appropriate staff.
• Managed files for all accounts payable and account receivable.
• Data input for all updates of all vender accounts.
• Filing and record keeping of receipts from job site expenses.
BARRETT, BURKE, WILSON, CASTLE, DAFFIN & FRAPPIER, ATTORNEYS AT LAW,
HOUSTON, TEXAS 1996-1996
Bankruptcy Law Office Project Assistant
• Developed and coordinated procedures for new case manager file maintenance.
• Reviewed dockets for case status; opened new files for substantial client acquisition.
• Maintained accuracy of contents for attorney use in case prosecution.
• Identified and located key documentation for conferences and court hearings.
FTN CORPORATION, RESIDENTIAL AND COMMERCIAL DEMOLITION COMPANY,
HOUSTON, TEXAS 1991-1996
Secretary/Administrative Assistant.
• Proposal preparation; salvage review and sales; assist with city government regulation/code
Compliance (demolition site).
• Open vender accounts; tracking of current and potential job sites.
• Managed all accounts payable and accounts receivable.
• Directly assist CEO in all aspects of hiring and training new and existing employees.
Education
Houston Community College 2008-2009
Piping and Equipment Design (PDMS)
PDMS Basic Structural Design
PDMS Piping and Equipment Design
Document Production
Houston Community College 1974-1975
Basic Drafting & Blueprint Reading
Advanced Drafting & Blueprint Reading
Electrical Drafting
Texas School of Business
Legal Secretary - Diploma 1987-1988
Contact this candidate