Account Manager

**** ******* *****

Bloomfield Township, MI ***** 248-***-****

***********@*****.***

Denise Shanghai

Objective Results oriented sales professional with exposure to business development, strategic planning, client relationship management, and customer service. Trying to obtain a position within an industry that utilizes and strengthens my current skill set, while allowing room for interpersonal and professional growth.

Experience 2007-Present CH Robinson Southfield, Michigan

Account Manager

• Handle and build client relationship management functions by enduring relationships with a diverse clientele and their supply chain.

• Receive, review, and process import documentation for top accounts.

• Identify operational requirements, creating action and implementation plans.

• Effectively coordinate with cross-functional teams internationally and domestically to achieve objectives.

• Coordinate the release of imported goods from the carrier, customs, and other governmental agencies.

• Strengthen network of common carriers to ensure best rates, delivery times and customer satisfaction.

• Explore different options to reduce cost, and increase revenues.

• Invoice client on daily basis, communicate with respective contacts to collect receivables.

• Communicate with overseas agents to ensure proper pre-alerts and documentation on a daily basis.

• Meet and exceed monthly sales quotas within company structure.

2007 Menlo Worldwide Logistics Auburn Hills, Michigan

Transportation Planner

• Coordinate carrier selections and schedule appointments for customer’s specifications.

• Monitor carrier performance, and resolve transportation problems.

• Identify, assign, and monitor a carrier base for customer’s orders via truckload, intermodal/rail and less than truckload modes

• Performing transportation and logistics analysis, and providing transportation advice and support.

• Assist in the development of action plans for non-compliant carriers and monitor and report freight lanes that are not within cost and or service parameters.

2006-2007 Environmental Quality Company Detroit, Michigan

Operations Coordinator

• Coordinate both inbound and outbound transfer loads from different waste management facilities.

• Maintain transfer related records in accordance with 40CFR and DOT

• Review incoming shipping documents for accuracy and hazmat accuracy.

• Coordinate maintenance and supply orders with Operations Manager from various plants.

• Perform daily site inspections for hazmat regulations and maintain inspection log.

• Ensured that the enough inventory existing in a warehouse that is issued into the order for next section

2004-2006 Schneider Logistics Farmington Hills, Michigan

Logistics Technician

• Communicate with internal and external customers managing automotive related accounts such as the big 3 and tier one companies.

• Acquire and negotiate cost efficient carriers for transportation needs for the customer.

• Develop and manage relationships within customer base.

• Determine freight acceptance based on market balance.

• Participate in transportation projects supporting customer special requests.

• Manage expedited shipments nationally and internationally for just in time activities for automotive companies.

2001-2004 Flagstar Bank Troy, Michigan

Jr. Accountant

• Balanced and adjusted daily working fund entries.

• Reviewed multiple site CSR balance sheets to ensuring accuracy.

• Maintained and balanced multiple site general ledgers.

• Reviewed and balanced both fixed and variable federal bonds.

• Adhered to company auditing procedures to prevent delinquencies of fraud

• Responsible for executing individual and departmental goals.

Education 2004-2008 Wayne State University Detroit, Michigan

B.S, Business Logistics, December 2008.

Qualifications • Ability to work with demanding deadlines also experienced in project organization and resolution.

• Skilled in improving customer retention levels within highly competitive markets.

• Exceptional leadership abilities concerning team initiatives

• Increasing revenue potential within organizations.

• Ability to leverage skills and capabilities to participate in sales activities.

• Fluent in both written and oral communication in Spanish.

Contact this candidate