Customer Service Representative

MARY ELLEN PEARSON

*** ********* *****

FOLLANSBEE, WV 26037

*.**********@*******.***

Home 304-***-****

Cell 304-***-****

To use my administrative and customer service skills to be a solid addition to a team and also be an individual contributor for the benefit of your company.

SUMMARY OF QUALIFICATIONS

• Ability to multi-task

• Preparing monthly & quarterly taxes

• Experience in customer care and account managing

• Experience in running trainings for employment

• Travel/meeting coordination

• Project and program support

• Complete payroll

• Manage multiple high priority assignments

• Develop solutions to challenging business problems

• Experience with software programs such as money, quickens, quick books, word, excel, power point, adobe.

WORK EXPERIENCE

Barone Insurance Agency, Inc

Customer Service Representative/ Agent May 2008-Present

Responsible for payroll, monthly & quarterly taxes, insurance quotes, answering phones, bank reconciliation, dictation, collection of payments, backup computer system.

The Market Connect Group

Field Merchandiser 2005-Present

Representing a variety of accessories and clothing manufacturers, provide monthly service in major mass and specialty stores. Merchandiser responsibilities include but are not limited to: filling fixtures from back stock, maintaining plan-o-gram presentation, inventory, setting up new fixtures, establishing relationships with store personnel and maintaining 100% completion rate.

Werner Company

Territory Manager 2006-2007

Responsible for my territory which included 34 stores located in Northern WV, Western PA, and Eastern Ohio. Responsible for the training of the Lowe’s associates on product knowledge, complete grand opening events and complete training on new store openings distribute point of purchase material, maintaining stock levels, completing cycle counts, processing returns on damage and manufactured defects. Maintain the sales levels and increase growth throughout the territory.

Dedicated Hardware Group

Regional Manager 2003-2005

Responsible for territory that consisted of 47 stores in Northern WV, Western PA, Eastern OH and Western NY. Responsible for the coaching, motivation and training of 22-25 territory managers, recruit, hire and train for my region, act as a liaison between DHG and Lowe’s visiting all stores within the region on a monthly rotation basis track projects and survey assignments via spreadsheets, order and distribute point of purchase materials, process returns on damage products.

National Vendor Services

Territory Rep. or Service Rep. 2000-2003

Responsible for working independently and calling on Lowe’s Home Improvement Centers on a weekly basis to service products of 40+ companies. Maintain stock Levels, complete resets, dust, clean maintain cross merchandised items and stack-outs, plan-o-gram integrity, promotional activities and displays, completing cycle counts and working in conjunction with the department manager, order, receive and install all point of purchase materials an process all damage or defective returns in RTM cage.

Housekeeping by Mary

Account Executive/Owner 1995-2000

Supervise nine business accounts and twenty-two personal home accounts. Responsible to schedule employees to correspond with assignment schedules. Supervise accounts receivable and payroll.

Tepco Construction Inc

Account Executive 1989-1992

I was responsible for the development and the implementation of the advertising and marketing program. I worked on the layout and placement of the ads, focusing on the Markets best suited for our focus group of customers. Schedule appointments and estimates, prepared estimates and presented complete estimates to the customers.

Michael J. Pipo, DDS

Office Clerk 1988-1989

I was responsible for maintaining the scheduling of appointments, billing procedures, collection of payments, processing insurance forms, maintaining the filing system, daily balance sheets, bank deposits and computer entry.

Big Tee Family Restaurant

Assistant Manager 1985-1988

Responsible for interviewing, hiring, and training new employees, daily cash receipts, ordering, inventory control, time cards, payroll, scheduling, keeping costs within projected percentage guidelines and monthly balance sheets.

References upon request

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