Quality Assurance Customer Service

*** ****** ****** *******, ******* *****

PHONE: 770-***-**** • E-MAIL: ******.******@****.***

LESLIE TRAVIS

QUALIFICATIONS:

Operating Systems: DOS, Win95/98/NT/2000/XP/Vista.

Software Applications: MS Office 95/97/2000/2003/2007/2010/Vista, MS Outlook, Lotus Notes, Netmeeting Active Directory, POS, Adobe Photoshop, Norton and Symantec Antivirus, Norton Ghost, Remote Desktop, SMS, PC Anywhere, RemoteWare, Bridge, Heat, FoxPro, Snipit, GoTo Assist, POS, DropBox, Delve, MPX, Salesforce, Basecamp and Live Person.

EDUCATION: 1998-2000 HERZING COLLEGE COMPUTER INFORMATION SYSTEMS 2009-CURRENT UNIVERSITY OF PHOENIX BUSINESS INFORMATION

PROFESSIONAL EXPERIENCE:

08/2010-Current Data Specialist HSW International

Assist in quality assurance tasks to verify accuracy of published content.

Publish data to proprietary websites and documents.

Research data and content for accuracy and communications.

Verify and complete additional editorial services for Website design.

1/2008-08/2008 Documentation Specialist CompuCredit

Created Technical documentation for support team and composed training materials.

Designed quality assurance materials and maintained data for all applications used.

Answered calls from employees and vendors to assist in the resolution of technical issues.

11/2006-1/2008 Technical Trainer ApartmentGuide.com

Monitored leasing agents and property managers on lease management software and insured proper usage.

First point of contact for software based questions and technical concerns.

Developed training documentation for customer and employee education.

Organized and operated a training session for new hires and members of management.

02/2004-07/2006 Dispatcher Vsoft Corporation

Gathered and organized customer data and maintained problem tickets.

Assisted onsite installation, upgrades and troubleshooting using various software and hardware environments.

Provided customer service through innovative problem solving techniques.

Resolution of issues, provided software fixes and general technical assistance.

3/2003 – 02/2004 Contractor

Retrieval of store and center data for 700+ stores.

Worked with other teams and departments to maintain store connectivity.

Accurately and timely reported the polling activity in Bridge application.

Maintained data integrity and updates.

Performed escalated data repair request by field operators and management.

Used RemoteWare to manage data and install inventory on all site servers.

08/2001-03/2003 2nd Level IT Support Analyst Aaron Rents and Lease

Diagnosed all hardware, software and LAN issues for nationwide store base.

Acted as primary interface to the client community to effect real time problems analysis and resolutions. Deployed, installed and configured new software on all site servers remotely.

Documented customer trouble reports in call tracking system and escalated according to operating procedure

05/1998 -08/2001 Technical Specialist\Contractor Incanta.net

Primary point of contact for diagnosis and resolution for national customer base of 50,000

Tested software and media website for accuracy and compliance.

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