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Manager Customer Service

Location:
Mississauga, Canada
Salary:
50-60K
Posted:
February 15, 2011

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Resume:

*** ****** ****** ****

Apt. #*

Mississauga, ON L5B 0B5

905-***-****

KAREN KERR

Career Objective

To be able to always excel where I am strong: working with people, dealing with the public, customer service, planning, organizing & working with small teams.

Work Experience

Aug. 2008 – Present Fitness Fanatix Mississauga, ON

Corporate Sales – Customers Service/Manager

• Selling memberships, representative for all corporate business.

• Night time Manager, handling all issues related to the club.

• Supervise evening team

• Scheduling, administrative duties, monthly billings

• Front desk duites and juice bar service.

Oct. 2010 – Dec.2010 National Training Centres/PhysioMed Toronto, ON

Clinic Manager Trainer (assist with start up)

• Responsible for the entire office management:

Telephones

Billing

Staffing & patient schedules

Account management and client relationships.

Aug. 2008 – Dec. 2008 (contract) Family Communications Toronto, ON

Media Manager – Parents Canada

• Preparing the master lists for agency contacts and their clients with Xcel.

• Planning and executing road show lunch events.

May 2007 – May 2008 (contract) CCMC Canadian Controlled Media Communications Toronto, ON

National Account Supervisor – SCOREGolf, CHL, CFL, NHL

• Sell advertising in print and online formats to clients/agencies.

• Magazine properties include: SCOREGolf, SCOREGolf Women, Prospects (CHL), CFL Grey Cup Playoff Guide, NHL Yearbook and The National Ballet of Canada. Online properties include: SCOREGolf and CHL.

• New business development on both the client (diret) and agency side

• Assist in the launch of the new Links For Women brand – magazine, online, golf schools and golf league.

• Planned, organized and executed the Dial/Right Guard golf event in 2007.

Nov. 2002 – May 2007 Family Communications Toronto, ON

National Sales Manager – Parents Canada

• Launched ParentsCanada. Prepared the road show to introduce the various agencies in Canada to this new advertising medium.

• Sell advertising in 9 various national parents magazines (Pre & post natal) in English and French across Canada, and the co-ordinating English website.

• Maintain client base and introduce new clients to this niche market on a national and retail level across Canada working with both the client and the advertising agencies within Canada and the United States.

• Work closely with production and editorial to ensure clients are getting the best possible coverage and editorial where possible for their products.

• Attend various trade shows and events in representing Parents Canada magazines.

• In house social committee member, planned all company functions, lunches, etc.

Aug. 1997 – Oct. 2002 National Post /The Financial Post Toronto, ON

Senior Account Manager - Career Advertising

• Team Leader, responsible to educate and build partnerships with direct clients and recruitment/general advertising agencies to ultimately generate revenue -- $3 Million budget

• Develop new business with direct clients – educate HR professionals on National Post and the benefits of recruitment advertising with the newspaper.

• Work closely with production and creative services regarding page layouts and design of client’s advertising

• Coordinate department special events, set-up and organize annual HRPAO Conference.

Dec. 1999 – April 2001 National Post Toronto, ON

Acting Manager/Supervisor - Classified Advertising

• Worked with the Classified department (team of 15 reps.) on a day-to-day basis, ensuring that quality classified advertising appeared in the newspaper daily

• Assist with the budgets, establish and implement goals for the department

• Motivate and lead, ensuring that the team is working to its capacity and meeting the overall departmental budgets

• Establish goals and assist in the implementation of the sales strategy for the Classified department, (budget $13 million)

Feb.1995 - July 1997 CALA Communications Inc. Toronto, ON

Senior Account Coordinator

• Consult with Human Resource professionals to develop communication

strategies for print advertising.

• Participate in formal agency presentations for national accounts.

• Manage team of Account Coordinators and Administrative Support Team.

• Took part in an Introduction Course into Yellow Pages Advertising Sales.

June 1991 - Sept. 1994 NationWide Advertising Service Toronto, ON

Customer Service Coordinator

• Conduct cold calls, present advertising agency advantages to HR professionals and be the contact to all print media on behave of clients

Education

1993 George Brown College Toronto, ON

• Sports Marketing Certificate.

1987–1991 Humber College Toronto, ON

• Marketing Diploma

• Business Management Diploma

Volunteer Experience

• As a committee member for the Look Good Feel Better organization, I am involved with the planning of the annual ball and golf tournament which raises awareness and funds for this charity.

• Assist with the various trunk shows at The Village Gallery in Port Credit, Ontario.

Interests

Love Fitness, (“Gym Rat” – working out in the gym), golf, watching football,

hockey & basketball

Photo preservation – scrapbooking.

Reference available upon request



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