Administrative/ Sale Support

Dorota Rozanska

**** *******’ Wheel Crescent

Oakville, ON L6M 1J3

Phone: 905-***-****

E-mail: j9xi3f@r.postjobfree.com

Objectives: Administrative / Sales Support and related position

that would allow me to serve as a key member of a great team

Summary of Qualifications

Extensive Administrative and general office experience

Top notch computer and program skills: MS Office (Word, Excel, PowerPoint, Access and Outlook), CorelDraw, Retail Link , WordPerfect, MS Publisher, Comet and basics of Business Vision

Proficient in all aspects of office procedures and equipment operation (fax, e-mail, photocopy, digital camera, scanner)

Strong analytical skills

Detailed and accurate

Result oriented with a sense of urgency

Ability to multitask in a fast paced environment

Strong organizational skills and ability to prioritize multiple projects

Maintain confidential information

Excellent interpersonal skills

Ability to work independently and as a team

Work Experience

Jun. 2008 – Present – Source Distributors of Canada Limited, Burlington ON

Buyers’ Assistant

Create forms and reports, Purchase Orders, programs and sell sheets

Maintain MS Access database consisting of Source for Sports members and vendors

Create high volume of mail using mail merge

Fax/scan variety of documents whenever necessary

Develop programs/books/order forms using Excel in combination with Comet

Create/ Update Vendor Agreements as per buyers’ instructions

Participate in annual shows

Make follow-up calls whenever required

Prepare buyers for committee meetings

Generate information for yearly catalogues

Jan. 2003 – Oct. 2007 - Impulse!ULC, Oakville ON

Sales Analyst/ Administrative Assistant

Created, generated and analyzed reports using Retail Link website in combination with Excel spreadsheets

Produced and maintained files and spreadsheets of mass retailers like: Walmart, ToysRUs, Zellers, Sears, Staples, Canadian Tire, London Drugs

Analyzed data to generate best selling names across Canada (Impulse! was distributing Personalized gifts and stationery)

Distributed various reports to sales/ service representatives and other involved parties for further analysis

Kept contact with over 70 sales/ service representatives across Canada by email, fax or phone and responded to any inquiries arising daily

Calculated monthly commissions and processed payroll for sales and service representatives using Ceridian services

Prepared required documentation using Retail Link templates and requested Purchase Orders from Walmart Head Office

Kept contact with Walmart Head Office staff and resolved issues arising daily like price discrepancy, inventory differences, concerns regarding communication with Walmart personnel at store level

Updated company’s data with newly opened or relocated stores

Created various spreadsheets/ templates for staff as required

Assisted in creating PowerPoint presentations for mass retailers

Created broadcasts, brochures and flyers for sales representatives using digital camera and CorelDraw / MS Office applications

Created and Maintained mass accounts and sales/ service representatives filing system

Participated in Year End Inventory count

Scanned documentation for safe keeping when necessary

Maintained Network Drive: made sure there was always sufficient amount of space available by moving older files into CDs or deleting the obsolete files

Took care of basic computer software and hardware problems

Provided computer software training to Impulse personnel – mostly MS Excel

Apr. 1997 – Nov. 2002 - Academy of Learning, Oakville ON

Computer Software Trainer/ Administrative Assistant

Set up and maintained information filing system

Managed company’s database

Collected and maintained students’ data

Compiled data statistics and other information

Prepared routine correspondence and mail distribution

Processed payments (cash, credit cards, cheques)

Scheduled appointments with customers

Maintained inventory of office supplies and ordered supplies as required

Prepared and submitted various reports to the manager, HRDC, WSIB and OSAP

Tested new or upgraded software manuals

Introduced new students with college procedures

Prepared tuition receipts

Assisted students whenever necessary

Administered exams to students

Software troubleshooting

Responsible for Petty Cash

Education & Training

1996 – 2002 - Academy of Learning, Oakville ON

Business Office Skills Diploma

Computerized Accounting Diploma

Microcomputer Software Support Specialist

Coursework included but not limited to: Microsoft Office, WordPerfect, Publisher, Lotus, dBase, Internet, Basic Bookkeeping, Computerized Accounting, Business Correspondence, Office Procedure and Business Math

Certifications: Windows, Internet, FrontPage, Publisher, WordPerfect, Lotus, Basic Bookkeeping, AccPac Plus, Simply Accounting for Windows, QuickBooks, Internetworking – Building a Website, Basic Troubleshooting, Business Math, Customer Service, Business Correspondence, Career Options and Opportunities, Workplace Success, Office Procedures, Call Centre, Introduction to Medical Terminology, Medical Office Procedures, Punctuation and Writing Skills, Business Planning, Management Fundamentals

1995 – 1996 - Halton Adult Education Centre, Oakville ON

Secondary School Diploma

Studies included Keyboarding, Data Processing Applications, English, Career Planning and Accounting Applications

DIPLOMAS, CERTIFICATES AND TRANSCRIPTS OF MARKS WILL BE PROVIDED UPON REQUEST

Volunteer Experience

1997 - United Way of Oakville, Oakville ON

Administrative Assistant

Performed general office duties

References available upon request

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