Summary

Swati Roopanwal is a QA Consultant with * years of IT experience including Software Quality Assurance, Software Testing, Business Analysis, Quality Control, and Data Analysis of Web based and Client Server applications. She has extensive experience in running various tests such as Unit, Integration, System, Regression, and User Acceptance Test (UAT). She has analyzed business and functional requirements and created test plans for Banking, Healthcare, and E-Learning Applications. She has working knowledge of System Test Plans, Traceability Matrix, testing Strategies defining Test Scenarios and Test Cases based on business and functional requirements. Additionally, she is proficient in Oracle & SQL Server, DB2 database and Unix/Windows operating systems. Lastly, Swati has very good communication skills to accompany her QA background

Skills

Testing Tools Quality Center, Test Director, Mercury Tools (Quick Test Pro - QTP, Win Runner), Silk Test, ClearQuest, BMC Service Desk Express

Defect Tracking Tools Quality Center, Test Director,, Microsoft Test Manager

Languages JavaScript and HTML, DHTML, Java

Operating Systems Windows Vista/XP/NT/2000/98, and Linux/Unix

Databases: Oracle 8i, SQL Server 2000, MS Access, My SQL, DB2

Servers Web Logic, Java Web Server, IIS, Apache, Web Sphere

Microsoft Office Products MS Words, MS Excel, MS Projects, MS PowerPoints, Visio etc.

Open Office tools

Experience

Client: IAA Inc, Chicago IL Sep 2011 – till date

Software Test Engineer

Project Description: Insurance Auto Auctions, Inc. is one of the leading North American salvage auto auctions company since 1982 with more than 150 branches all over USA. IAAI is a company with the largest facility footprint, strong buyer base and high auction returns. I worked on company trademark web site ‘Auction Center’ which provides sellers and buyers with the best solution to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles. Its hybrid auction model, including live, Internet and proxy bidding – combined with our mature buyer base and diverse inventory – produce exceptional returns from each sale. My responsibilities involved with testing various operational sections of this portal web application which includes the bidding process, auction process, buyer registration, vendor transportation registration, validating I-pay/Blue pay transactions and many other mission critical processes.

Responsibilities:

• Prepare and review Test Plans and test cases.

• Developed the test cases to test functionality, interface of the application.

• Involved in writing test strategy

• Established the baseline, re-ran the test scripts, comparing them with the baseline.

• Conducted Functional, Integration, System and Regression testing of the application.

• Worked with users to complete UAT and prepared test data for their testing.

• Tracked and reported bugs using BMC software like ‘Service Desk Express’ and Microsoft Test Manager

• Performed Cross Browser Testing using Netscape Navigator and Internet Explorer

• Coordinated with team members and development team to resolve problems

• Coordinate with SMEs, BPs to identify risks, dependencies, define entry and exit criteria.

Environment:

BMC Service Desk Express, Microsoft Test Manager, MS TFS, Windows NT, HTML, DHTML, ASP, .net, SQL Server, MS Excel. MS Office, Oracle

Client: Max HealthCare, India Nov 2009 – Feb 2010

Software Test Engineer

Project Description: Max healthcare is one of the largest healthcare chains in Delhi Metropolitan city. Worked on CADM (Customer Account and Data Management) application, this web based application is a collection of business applications that supports customer information system and payment system across the organization. CADM serves as the database of record for customer account and billing information for their services. This new version of CADM provides a single operational database environment that integrates customer information across all departments, before it was split in various small systems. This integrated web application can be used by various departments all across the organization.

Involved with testing their online CCQ (Customer Call Queue) system. This system is designed to process the orders requiring customers interaction. Orders from different departments or process can be routed to this system which requires contacting customers. In CCQ system users can retrieve the orders from queue and contact customers to resolve different conflicts mainly related to their eligibility, address, payments.

Responsibilities:

• Prepare and review Test Plans, Test cases to test the application ensuring application compliance with requirements and able to manage action items.

• Developed the test cases to test functionality, interface of the application.

• Involved in writing validation policies for the CADM system.

• Tests were planned and managed using Quality Center.

• Used Quality Center to store all testing results and metrics.

• Conducted Functional, Integration, System and Black Box Testing of the application.

• Worked with users to complete UAT and prepared test data for their testing.

• Tracked and reported bugs using Defect Manager in Quality Center

• Performed Cross Browser Testing using Netscape Navigator and Internet Explorer

• Coordinated with development team to resolve problems

• Responsible for tracking and closing defects using Quality Center during SIT/UAT.

Environment:

Quality Center, Windows NT, HTML, DHTML, Java, JSP, XML, SQL, UNIX, MS Excel. MS Office, Oracle,

Client: Reliance Insurance, India August’06 – March’07

Software Test Engineer

Project: Distributed Applications Enhancement: The objective of this project is to improve the User Interface of the existing thick client application. Users of this distributed application used to work on VB screens to access and administer all data in and out of the system, the existing workflow was cumbersome and navigation archaic. As a part of this new project, the user interface is getting converted to web enabled screens using new web technologies.

This project had various phases, as a part of this release users will able to use new web enabled application via enterprise login framework, access to Member Profile, Eligibility and Claim section. I was responsible for testing login, Member’s Eligibility section of the application.

Responsibilities:

• Involved in preparing test plans based on Business Requirements and existing application workflow.

• Developed the test cases to test functionality, interface of the application.

• Involved in creating test data, capturing screen shots of VB screens and fields mapping.

• Worked with exception and error handling process of the application.

• Involved with Manual Testing of the application.

• Test Director was used to store all testing results and metrics.

• Tracked and reported bugs using Defect Manager in Test Director

• Participated actively in the team meetings with the Developers for fixing the bugs

• Responsible for tracking and closing defects using Quality Center during SIT/UAT.

Environment: Test Director, Windows NT, HTML, DHTML, ASP, .net, MS Excel, MS office, MySQL

Client: Tata AIG, India. January’06 - July’06

Software Tester

This web application has four modules: Insurance, Health, Protection and Financial. Each module has subcategories. Insurance module offers different types of insurance: Auto, Home, Life, Travel, and HealthCare. It offers different insurance quotes according to the user’s needs. Financial module offers Annuities, Online Banking, Stocks, Mutual Funds and Financial Planning.

Responsibilities:

• Reviewed the Business Requirement specification Document and the technical specification of the application

• Reviewing detailed System Requirements to define testing scope for various levels of testing (Functional, System, Regression, and UAT).

• Developed Test Objectives and Test Plans.

• Created manual Test Cases and test Plans.

• Created Standard, Image, Table, Page, Text/Text Area Checkpoints.

• Parameterized the test(s) and modified steps affected by parameterization.

• Retrieved data from application & Output the values to data table.

• Coordinated the testing effort towards End to End testing to verify the proper functioning.

• Created several compiled modules.

• Performed Regression Testing.

• Wrote SQL queries to test the application for data integrity.

• Tested User Interface inconsistency and application functionality.

• Tracked and reported bugs using Defect Manager in Test Director

• Responsible for tracking and closing defects using Quality Center during SIT/UAT.

Environment: Windows 2000, HTML, JavaScript, MS SQL Server, Quick Test Professional, Test Director And Load Runner.

Client: ICICI Securities, India July’05 - Dec’05

QA Analyst/Tester

Description: ICICI has an Online Brokerage application which provides customers financial services like Brokerage Services (Trade Stocks), Mutual Funds (Scan for mutual funds using criteria such as performance, risk parameters, fees and expenses, Buy, Sell, Exchange Mutual Funds), Fixed Income Investments (Choose bonds and CDs from large fixed income inventory and purchase CDs, Municipal and Government securities online), Annuities etc.

Responsibilities:

• Actively participated in requirement gathering and analysis

• Created Functional Specifications for the applications

• Analyzed business and system requirements for the Prudential Financial Website

• Participated in developing the Quality Assurance Test strategy

• Developed QA Test plans for Functional, Integration and System Testing

• Performed Manual testing of the application before performing Automated testing

• Written SQL Queries to perform database testing

• Performed the Backend Testing using SQL Navigator

• Used Test Director to maintain test cases, test scripts and to analyze test results

• Interacted with Development and QA Teams to ensure overall quality of the software

• Validated the system impact of Statistical collection on Database

• Developed various reports to communicate testing issues with the project manager

• Implemented User Acceptance Testing (UAT)

• Participated in Training and Documentation.

Environment: Oracle, TestDirector7.0, Win Runner 7.0, Java, JSP, JavaScript, J2EE, Web Logic 5.1, J Builder, UML, Windows 2000

Rukhmani Software Technologies, New Delhi, India November’04 – June’05

Test Engineer

Project Description: To test the portal www.Piczo.com and to provide Bug free application to the 30 Million peoples around the globe so that they can use all the extensive features provided by the Piczo portal properly. The motive was to summarize project in order to provide the defect free and high quality application to all the customers around the globe, and also caters to the need of different countries by internationalization of the portal. Various new procedures were evolved so that all the different nagging problems and spur at the moment hassles could be eliminated to the extent, so that the access to user can be at ease and the users does not face any difficulty. Efforts have been made to make the system user-friendly that can be handled by a novice. This project can also be used as a build-up for the development of more advanced version with the change in needs in due course of time.

Responsibilities:

• Worked with other testers to write test plans, test cases based on the Business requirements

• Developed the test cases to test functionality, interface of the application.

• Lead group of three testers to complete the testing project

• Performed Manual Testing for the application.

• Tracked and reported bugs using Defect Manager in Test Director

• Review the defects with development team

• Conducted Functional, Integration, System and Black Box Testing.

• Report to testing manager for daily testing progress

Environment: TestDirector, ASP, ASP.net, SQL, PL/SQL, MS Excel. Windows NT, HTML, DHTML, Oracle

Rukhmani Software Technologies, New Delhi, India May’04 – November’04

Software Tester

Project Description: To test the website called “www.Mumbaibynight.com”. It’s a website offering various travel and entertainment packages e.g. Limousines services, local pubs etc. The objective was to do the performance and functionality testing of the website. The motive was to launch bug free website which was based on India’s entertainment capital, Mumbai, which brings all the fun and frolic packaged in seven different ways. This website was offering “Sheer Delight” with inclusions of customer choice. At “Mumbai by Night” customers could catch a movie, grab a drink at a local pub or dance the night away at Mumbai’s finest Night clubs. The team was dedicated to have a bug free website which was done by performance and functionality testing.

Responsibilities:

• Write test plans, test cases based on the project requirements

• Developed the test cases to test functionality of the web site.

• Performed Manual Testing for the entire application.

• Tracked and reported bugs using Defect Manager in Test Director

Intellisoft Systems India Limited, Delhi January’04 – May’04

Software Engineer

Project Description: Tested the Customer Maintenance Service application, which was designed to maintain Customer Information and Maintenance Services and to produce reports for the client. This system maintains the details of customers, inventory, customer orders, and their grievances. Depending upon the type of problem, the system auto-assigns a specific field engineer to the case. After the engineer fixes the problem, the system generates the bills. The application was developed in Visual Basic and Oracle.

• Analyzed the users’ specifications and was involved in writing the system test plan

• Developed integration, system and regression test procedures

• Performed manual testing of the application.

• Established the baseline, rerunning the test scripts, comparing them with the baseline data

• Investigated software problems and reported to the bug tracking tool

• Used ‘Support Tracker’ from Lotus Notes for bug reporting, Support Tracker is a Web enabled help desk/bug tracking application.

Intellisoft Systems India Limited, Delhi May’03 – December’03 Software Engineer

Project Description: Worked on testing the ‘Online Library Maintenance System’. This was in-house project for the company for their library. Using this system, employees can browse through the available books, their checkout status, accounts etc. Librarian can use the same system to maintain the catalog of the available items in the library. Additionally employees can do online checkout of the books and then need to pick up from counter.

Responsibilities:

• Write test plans, test cases based on the project requirements

• Developed the test cases to test functionality of the web site.

• Performed Manual Testing for the entire application.

• Used MS Excel sheet for bug tracking and reporting.

• Besides this I was also involved with few other small testing assignments as well for the company during this period including various testing training.

Education/Certifications

International certification in Software Testing

Post Graduate Diploma in Business Administration, India

Advanced Diploma in Systems Management, India

Bachelor Of Science from University of Delhi, India.

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