Customer Service Manager

EDUCATION

SHIPPENSBURG UNIVERSITY, Shippensburg, Pennsylvania

Bachelor of Science in Mathematics, December 1995

WORK EXPERIENCE

**/**-*/** ******** O’HARA HIGH SCHOOL, Springfield, Pennsylvania

High School Math-Computer Teacher – Responsible for implementing creative lessons, integrating technology, maintaining classroom management and working with diverse learning abilities.

12/01-06/04 APS FINANCIAL, Jenkintown, Pennsylvania

Customer Service Manager- Responsible for bank and loan transactions, mediation of client and bank services, management of financial office personnel, resolution of billing issues, and general office duties.

01/01-12/01 HQ GLOBAL WORKPLACE, King of Prussia, Pennsylvania

Manager’s Assistant- Position in wood processing, bookkeeping, and customer service.

08/00-12/00 KELLY’S MILL, Letterkenny, Co. Donegal, Ireland

Financial Assistant- Position in accounting, bookkeeping, account maintenance, and utilization of a database in the pricing of materials.

10/96-08/00 FLEET NATIONAL BANK/ADVANTA NATIONAL BANK, Horsham, Pennsylvania

Customer Service Teacher/Trainer- Human Resource Learning and Development Trainer responsible for providing new hire teaching, designing and delivering presentations, project direction enhancement, classroom instruction, technical training, and review and evaluation of customer service activities. On site subject expert for customer service in charge of design proposals for prospective mergers and effects on instruction. Cross trainer in other bank areas specifically the credit and collections departments. Responsible for obtaining, receiving, interpreting and communicating information regarding credit and loan transactions, balance transfers, finance charges, federal reserve bonds, collections, and payments.

12/92- 10/96 HAPPY-R –WEE PRESCHOOL, Huntington Valley, Pennsylvania

Head Teacher- Responsible for management of a class of ten student’s age two to six years of age, supervision of teacher’s assistants and overseeing daily classroom activities such as structured student projects and lesson plans, weekly themes, daily progress notes, and constant communication with parents.

06/89- 09/92 THOMAS JEFFERSON UNIVERSITY HOSPITAL, Philadelphia, PA

Nursing Assistant- Assisted registered nurses in the maternity ward with all aspects of patient hygiene, vital signs, charting and progress notes and also aided new mothers with care of their infants.

SPECIAL QUALIFICATIONS: Computer skills- Typing, Microsoft Word, Power Point, Excel, Windows, Data Entry, Internet, Email, Certified in instructional classroom design, very strong communication and writing skills, and accustomed to dealing with a diverse cultural population.

I have experience in waitressing and catering. I am reliable, responsible, timely and great with customers.