Experiencd Customer Service Representative

LENORA CHAMBERS

**** ****** **** *******, ** ****7 ▪ 901-***-**** ▪ ********@*******.***

Objective

I am seeking a position that will allow me to utilize job skills gained through years of experience and on the job training.

Experience

EXPERIENCE 2007-2008 Scotts Lawn Service Memphis

Collections Representative - Sales Auditor

Call customers to remind them payments are due and receive calsl from customers wanting to make payment arrangements or make credit/debit card payments over phone.

Make collections daily report.

Receive requests from customers for service visits and field complaints to correct department or technician.

Audits sales, and other duties as required.

2006 -2006 Sears Memphis, TN

Sales Associate

Assisted customers with selecting and purchasing fine jewelry and accessories.

Offered customers service contracts and in store credit applications.

2003-2005 Spring Hill M.B. Church Memphis, TN

Administrative Assistant/Office helper/Daycare Floater

As an Administrative Assistant, retrieved and delivered mail, handled accounts payable and receivable transactions, processed payroll, managed calls and appointments for the pastor and other office staff.

As an office helper, assisted the church accountant in maintaining contribution and financial records.

As a Daycare Floater, relieved day care teachers for lunch and personal breaks and worked with the after school program

1987–2003 BellSouth Telecommunications Memphis, TN

Sales Specialist

Maintained customer billing and consulted with customers setting up new business accounts.

Recommended a variety of products and services to new and existing customers that would have a positive impact on their business and improve their overall level of service.

Maintained high level of product knowledge needed to promote products and answer technical questions about the products and services being offered.

1984–1987 BellSouth Telecommunications Memphis, TN

Billing and Collections Representative

Assisted customers with, and resolved billing issues and customer inquiries.

Contacted customers to make arrangements and collect on delinquent

accounts.

1983–1984 BellSouth Telecommunications Memphis, TN

Service Representative

Handled small business requests that included adding lines to existing service and setting up new service.

1973–1983 BellSouth Telecommunications Memphis, TN

Operator - Long Distance and Directory Assistance

Connected callers to local and long distance exchanges and handled requests for directory assistance.

Contact this candidate