Customer High School

CURRICULUM VITAE

Naveen Kumar.G Father’s Name : G.Narsimha Goud

H: 27-56, Neredmet, Malkajgiri mandal, Date of Birth : 08th-Oct-1986

Secunderabad E-mail Address : ******.***********@*****.***

Mobile No. : +91-919*********

Objective: To be part of an organization that has its own work culture, teaches how to work under pressure and brings out the best in you, one which sets higher standards for its employees has good HR policies and compensates them suitably for hard work and success. It should provide a competitive and professional environment with opportunities to apply your ideas, meet bigger challenges and move up in hierarchy. To work in a team environment, emphasizing team goals over personal goals.

Work Experience:

Serco BPO

(Fullerton Process): Hyderabad

Working as SR. MIS Executive since 2years.

Job Responsibilities

• And auditing the Non Contacts and Contact Data.

• Attending Reviews

• Maintaining the Data and send Performance reports

• Maintaining High ARPU Customer’s DATA Separately and sending dash board

• SR Close looping calling.

• Maintaining Payment pick, Promise to pay and Services Issues Data.

• Responsible for taking escalations of customer queries and complaints, providing highest level of online resolution(FTR) and customer satisfaction

• Maintaining complete process data month wise.

• Analyzing the Data Based New things Implementation.

• Maintaining Executives Performance Reports.

• Preparing Projections for Monthly wise.

• Analyzing the performance of each Activity wise & highlighting the Key Area’s.

• Sharing Agent Productivity reports on daily bases.

• Send Issues mail to concern department and maintaining the track.

• Preparation of business performance presentation for process review with client.

Coretree Solution

Location: Hyderabad,

Senior CCE (Out Bound)

Worked as a Senior Customer Care Executive responsible for the proper working of all the required functionalities of the process as mentioned by the client in a team of more than 20 CCEs.

Job Responsibilities

• Handled customer queries and complaints.

• Was responsible for the proper working of all the required functionalities of the process as mentioned by the client.

• Handled technical queries and complaints and given all online resolution.

Achievements

Awarded Star of the month twice, Star of the week thrice for meeting quality targets. Received mails appreciation from the Customer’s for attaining better average handling customer call highest level of Online Resolution (FTR) and customer satisfaction, in terms of both quality and TAT (turnaround Time).

Due to my hard work & sincerity along with accurate Process knowledge and team building skills got internal promotion as a Senior CCE.

Professional Qualifications:

• Graduation from Sai Sudhir college.

• Intermediate from Ratna Junior College.

• SSC from St.Johns Grammar High School.

Strengths:

• Excellent analytical abilities and good decision making power.

• Full of energy, confident and positive attitude towards life.

• Enthusiastic, Confident and Hardworking, always willing to learn & explore new avenues.

• Good at building professional relationships.

Declarations:

It is hereby declared that any information furnished by myself is found incorrect and illegal then the company or organization will posses the full right to disqualify me and take me out of the company.

Date: (Naveen Kumar.G)

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