Great Experience

Robert O. Womack

***** ***** ****, ******** **** OK 73170

POSITION EXPERIENCE

May 2005 to February 2009…AEP/PSO___Customer Solutions Associate

• Trained as a Customer Solutions Associate for the Customer Solutions Center in Tulsa, OK

• Actively taking calls for customers regarding their accounts including updating information and processing orders for all types of service

• Order certified as of 2007

• Problem solving actively on a daily basis for customers from billing questions to reporting outages

December 2000 to November 2004…Precision Image Conversions___Human Resources/Management/CSR

• Recruiting and Interviewing of personnel for field positions

• Created and manage Access database to track attributes of present and past employees

• Process and maintain all paper work for new hires and temporary agency hires

• Produce weekly reports regarding current work force/Expense Reports

• Represent the company in legal disputes regarding Oklahoma Employment Security Commission claims and other HR related matters

Nov’99 to Nov 2000…Southern States Service, Inc.___Manager of Human Resources

• Recruiting and Interviewing of personnel for field and in house positions

• Created and manage Access database to track attributes of present and past employees

• Process and maintain all paper work for new hires and temporary agency hires

• Produce weekly reports regarding current work force

• Represent the company in legal disputes regarding Oklahoma Employment Security Commission claims and other HR related matters

Aug‘99 to Nov’99…Kwikset Corp./Black & Decker/Contract ___ Human Resources Management Team

• Project to reduce temporary employees in the plant from 300 to 100

• Hired and processed 250 new employees in a 90-day period

• Created and managed databases in Access to track attributes and log matching opening requirements for internal and external applications

• Interviewed and assessed applicants daily and helped organized weekly job fairs

Nov’98 to Present…Contract Residential and Industrial Repair ___ Self Employed

• Residential and Commercial electrical and plumbing repair

• Contracted directly with customers and worked with other contractors and sub-contractors

• Installations include: variety of residential and commercial devices and fixtures

Jul’97 to Oct’98…Willbros Engineers, Inc. ___ Human Resources Representative

• Restructured and created new policies and procedures for the field service department

• Created an electronic filing system to reduced paperwork and eliminate records past legal service

• Recruited, interviewed, drug screened and staffed a pipeline project with 400 employees in less than 60 days

• Staffed a diverse number of projects from pipeline, survey crews, data collection, fiber optics, etc.

• Promoted from initial position of Field Services Administrative Assistant

Feb’95 to Jun’97…Grisez Oil Co. ___ Office Manager/Sales/Customer Service

• Responsible for daily operations of personnel, purchasing, invoicing and maintaining inventory

• Sold tanker loads of fuel and oil to Texaco stations and industrial accounts

• Implemented software and hardware alignment including restructured delivery systems

Jan’93 to Feb’95…Fil Tec, Inc ___ Regional Sales Representative/Customer Service

• Helped design and sell air filtration products to distributors and industrial accounts

• Increased regional sales 35%.

• Created customer database for the Midwest region (Service and delivery records)

1980 to 1993…Best Electric & Hardware ___ Management/Sales Representative/Customer Service

• Full and part time to finance college education

• Established a profitable wholesale department with industrial and private accounts

• Maintained order communications including inventories and deliveries

QUALIFICATIONS

• Knowledge of Human Resources (Recruiting, Interviewing and Administration)

• Manufacturing, Distribution, Wholesale and Retail industry experience in Office Management, Customer Service, Field Service and Purchasing, utilizing administrative, management and communication skills.

• Computer Proficiencies – Microsoft Windows 98, NT, 2000, XP, Microsoft Office 2003(Excel, Access, Word, PowerPoint), Timetrax, Novell, and Peachtree

EDUCATION Bachelor of Science, Sociology/Psychology – OSU

PROFESSIONAL REFERENCES

• Available upon request

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