Customer Service Representative

Location:

Posted:

December 22, 2008

DeeAndria McFadgon

*****************@*****.***

OBJECTIVE

A position as a customer service representative

SKILLS PROFILE

• Ability to solve problems

• Knowledge of and experience with Microsoft works applications

• Experience in money handling and monetary transactions

• Experience inbound and outbound calls

• Ability to take accurate phone messages and deliver messages promptly

• Good customer-relations background

EMPLOYMENT HISTORY

Blue Cross Blue Shield of TN 2008-2008

Consumer Advisor, Memphis, TN

• Answered inbound calls from members about their health insurance

• Successfully complete all jobs by time requested.

• Explained patient liability on medical claims

• Solved all problems and concerns about medical procedures and prescriptions

• Assisted members in locating participating providers

• Made outbound calls to pharmacies for benefit verification

ServiceMaster-American Home Shield 2007-2008

Dispatcher, Memphis, TN,

• Make outbound calls to contractors for homeowner’s service.

• Successfully complete all jobs by time requested.

• Coordinate large volume of work orders.

• Solved homeowner’s problems with getting service in a timely manner. Excellent customer service representative.

• Won attendance awards and also dispatch contests.

Advanced Service Inc. 2006-2007

Factory Service Agent, Memphis, TN.

• Create work orders for General Electric customers

• Solved homeowner’s problems and concerns.

• Received inbound calls.

EDUCATION

Diploma 2005

Whitehaven High, Memphis, TN

Degree In progress

Southwest TN Community College, Memphis, TN 2007-current

University of TN-Martin, Martin, TN 2005-2006