Customer Service Manager

Tess Florio

818-***-**** • **************@*****.***

Receptionist with three and a half years of experience. Currently working at a upscale men’s

hair salon and four years of customer service skills. Handled task of cash flow, inventory,

appointments and multiple phone lines. Ability to multi task and handle many things at once.

Highly effective in fast paced environments, able to manage several projects simultaneously and

efficiently.

PROFESSIONAL EXPERIENCE

18/8 Men’s Hair Salon, Pasadena, CA 2012–Present

Receptionist

• Develop and maintain customer base

• Balance and track cash flow

• Manage and track all inventory

• Responsible for purchasing supplies on a monthly basis

• Prepare letters and documents

• Dealt with confidential information on a daily basis

Eagle Rock Elementary, Eagle Rock, CA 2010–Present

Teacher Assistant

• Worked with children in grades (k-6th)

• Create lesson plans that are specific for each child to assure that they are meeting grade level

requirements

• Conducted monthly exams that reflected results of children’s educational development

• Facilitated Psychomotor activities on a daily basis

• Compiled a system that allowed inventory to be accounted for

• Supervise activities during recess

Florio’s Plumbing, Glendale CA 2008–2011

Receptionist/Front Office Manager

• Set up contracts and appointments

• Kept track of all inventory coming in and out

• In charge of payroll on a monthly basis

• Kept records of all clients with up to date information

• Answered multiple phones

• Coordinated day to day appointments and assisted with staff trainings

EDUCATION

Le Cordon Bleu, Pasadena, CA 2011

Associates Of Art (Pastry Chef)

PROFESSIONAL SKILLS/CERTIFICATES

Microsoft Office Mac and PC

QuickBooks

CPR and First Aid

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