Supervisor

REGINALD M. ARMSTRONG

* **** **** *****

Columbia, SC 29223

Home: 803-***-**** *******@*****.*** Cell: 803-***-****

SUMMARY PROFILE

Outstanding Operations Professional with rich experience in Management and Customer Service Industries. Major strengths include strong leadership techniques & motivational skills, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments. Possess 3 years of supervisory and management skills including: hiring, terminations, scheduling, training, payroll, and other administrative tasks. Adept in knowledge of SAP & current manufacturing practices including 5s principles and lean manufacturing, and a clear vision to accomplish company goals. Areas of expertise include:

• Relationships & Team Building • Performance Management/Improvement

• Strategic & Operational Planning • Work Process Development & Improvement

• Multiple Project Management

PROFESSIONAL EXPERIENCE

ADC TELECOMMUNICATIONS, Lexington, SC 2007 – Present

Supervisor, Operations/Production

Supervised and managed up to 70 employees including assembly operators, QA reps, injection molders, maintenance techs, and shift leaders. Has knowledge of manufacturing machine operations including injection molding. Implemented fair administration of company policies including: selection of new employees, merit increases, transfer, promotion, performance reviews, disciplinary actions and recommendations. Provided coaching and counseling of employee performance on a consistent basis to improve their personal productivity.

• Identified potential leadership talent within the company for future leadership roles which resulted in effective employee development and empowerment.

• Always met or exceeded production expectations, set production records, and consistently outperformed all other shifts by at least 20%.

• Created and led a Scrap Reduction Team that was effective in reducing scrap percentage plant wide by 35%.

• Promoted continuous employee improvement by implementing the use of Self Directed Teams, effective shift meetings, and strong employee involvement in minor production decisions.

PALMETTO GBA, Columbia, SC 2006 – 2007

Customer Service Associate

• Trained new customer service representatives and associates.

• Enrolled Customers into Prescription Drug Plans.

COMMUNICATION MANAGEMENT INC, Columbia, SC 2006

Field Technician

• Installed voice and data networks.

• Pulled and terminated data, fiber optic and voice cables.

• Setup and installed cash registers.

REGINALD M. ARMSTRONG PAGE TWO

FOOD LION, Columbia, SC 2002 – 2006

Service Associate

• Performed cashier and bagger duties.

• Performed stocking for produce and frozen food sections; maintained and managed medicine and imported foods.

• Trained new employees on how to load and unloaded grocery trucks.

• Awarded employee of the month on three different occasions.

EDUCATION AND TRAINING

Supervisory Certification, Midlands Tech, Columbia, SC, 2008 – 2009

Network Technician Certificate, Beta Tech, Columbia, SC, 2004 – 2006

Completed 2 semesters, BS, Computer Science, University of South Carolina, Columbia, SC, 2004

Contact this candidate