Customer Service Administrative Assistant
Resume:
Cynthia Marie Austin
Philadelphia, Pa. 19120
215-***-**** (home)
215-***-**** (cell)
OBJECTIVE: Seeking a position which will allow me to utilize my Administrative Knowledge and experiences
While expanding my computer skills to the fullest.
EDUCATION: Martin Luther King High School
Stenton and Haines Streets
Philadelphia, Pa.
Diploma: June 1980
Majored: Business Course
EXPERIENCE:
Contempary Staffing Solutions, Inc.
(Med Immune Vaccines) 6/29/06 to 1/16/09
3600 Marshall Lane
Bensalem, Pa.
Administrative Assistant (Part Time)
Duties: All typing of memo’s, letters, faxes. Answer all incoming calls and directing them to the correct person or location. Filing and organizing files from previous years. Handling the Environmental Health Services Manager daily calendar, files, records, memos, letters, and all of his general needs.
Blaze Building Services, Inc.
Secretary/Receptionist 10/17/05 to 12/30/05
Lancaster, Pa.
Duties: Completely ran the office. All typing of memo’s, letters, faxes. Answer all incoming calls and direct them to the correct person/location. Greet all clients and customers.
Pitney Bowes Management Services
2000 Hamilton Street
Philadelphia, Pa.
Supervisor/Team Leader 10/99 to 08/04
Duties: Trouble shooting and overseeing the work area of multiple workers in the evening. Heavy litigation copying for different companies in a timely manner with quality care. Managed and oversee 9 employees to also ensure that work was being handled in a proper fashion as well as making sure work was done right without flaws. Daily customer contact via phone.
Pitney Bowes Management Services
2000 Hamilton Street
Philadelphia, Pa.
Main Center
Customer Service Associate 7/3/99 to 10/99
Duties: Heavy Litigation copying for different law firms in a timely manner and fashion.
Pitney Bowes Management Services
(Dechert Price & Rhoades Law Firm)
1717 Arch Street
Philadelphia, Pa.
Technical Site Representative 1/14/97 to 7/3/99
Duties: Distribute incoming faxes to the proper lawyers through the law firm. Faxing all outgoing faxes to the proper destination. Trouble shoot problems relating to the fax machines and various documents with clients, attorneys and other support staff.
Advanced Career Training
69th & Market Street.
Upper, Darby, Pa. 12/1995 to 1/1997
Secretary to the Assistant School Director as well as Educational Department Secretary
Duties: Responsible for handling all incoming and outgoing calls for the department. Handling the Assistant School Director calendars, files, records, memos, letter, and all of his general needs. While maintaining the Educational Departments Clerical Needs.
Philadelphia National Bank (Now CoreStates & Wachovia)
5th & Market Street
Broad & Chestnut Street
Philadelphia, Pa.
International Communications - Night Shift
International Uptown – Day Shift
Senior Telex Operator 11/83-8/94
Duties: Back-up to the secretaries when there was an overflow of work. Back up to the receptionist during breaks and lunch. Sending International telexes overseas to International countries via fax. Data entry work. Responsible for all clerical duties.
Special Skills: 8 years of Hospice experience working as a volunteer with Vitas and Visiting Nurse of Greater Philadelphia.
SKILLS: Proficient using WordPerfect 5.0, 5.1, 6.0, 6.1, ad well as 10, Data Entry, Microsoft Word, PowerPoint, Outlook as well as some experience with Excel. Excellent typing experience, 3M Midas (IBM System 36), Sidereal, Burroughs, Filing, and Pitney Bowes fax machines 8520, 9200, 9550. Ten Key adding machine, Rcs Telecommunications Hardware, IBM printers, Lane 8000-9000, Memory Typewriter, Epson-Ex-1000 Printer, Kodak ektaprint 220-copier duplicator, Hewlett Packard-DeskJet Plus Printer, Word Processing. Tandem and Tandem printers, IBM 3278, 5253, 5520. Windows 3.1, 95, 98, 2000, XP, and Windows 7. Canon copiers, color graphics, detailed oriented, quick learner with the ability to work in a fast paced environment, works well under pressure, as well as excellent phone experience and direct customer contacts
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