Insurance Supervisor

Skills Profile

- Management Experience

- Conflict Resolution & Mediation

- Customer Service & Negotiations

- Complex Problem Solving

- Expertise in Insurance Claims Process

- Process Review to Improve Inefficiencies

- Arbitration Panel Member

- Proficiency with Microsoft Office Suite and web-based reporting tools

Experience

Collision & Arbitration Supervisor Mercury Insurance, Brea, California 2004 – 2011

• Managed team of insurance adjusters

• Responsible for hiring, evaluating, and conducting employee compensation reviews

• Reviewed departmental claim processing to monitor and maintain quality

• Led weekly team meetings with employees to set goals and address deficiencies

• Represented Mercury Insurance at multiple court hearings for disputed automobile claims

• Reviewed contested claims to determine liability as a member of the insurance Arbitration Panel

• Entrusted with check-signing authority

• Led department in meeting and exceeding claims recovery and accuracy targets on claims processing

Recovery Supervisor Mercury Insurance, Brea, California 2002-2004

• Managed team of adjusters and reviewed departmental claims processing

• Responsible for employee hiring and evaluation

• Led weekly team meetings with employees to address potential issues and set goals

• Entrusted with check-signing authority

Collision and Medical Claims Adjuster Mercury Insurance, Brea California 1998-2002

• Recovered monies due for auto insurance and medical claims from liable party’s insurance company

• Negotiated insurance settlements with attorneys

• Received performance recognition for recovering the most money in department of over 30 employees

Store Manager Long John Silver’s Restaurant, Puente Hills, California 1991- 1998

• Managed the operations of high volume fast food restaurant

• Responsible for scheduling and supervising team of 20 employees

• Developed and monitored store budgets, inventory and cost control

Education

• 2005 – 2011 Mercury Insurance Management Training

• 1996 – Legal Secretary Training, El Dorado College, West Covina, CA

• 1972 – High School Diploma, Bloomington High School, Bloomington, Indiana

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