Customer Service Sales

Lisa C. Palatsky

** **** ******** *****

Albany, New York 12203

518-***-**** (home)

518-***-**** (cell)

j8ui34@r.postjobfree.com

EDUCATION

BA in Criminal Justice, University of Southern Maine, Portland, Maine.

Diploma, Cromwell High School, Cromwell, Connecticut.

EXPERIENCE

MEMBERSHIP CONSULTANT, IT’S JUST LUNCH, ALBANY, NEW YORK.

Interviewed clients of It’s Just Lunch dating service on a Consultant basis. Completed documentation of their application and personal interest sheets, as well as providing Corporate with a photo of the client.

PART-TIME SALES CLERK, PANDORA STORE, CROSSGATES MALL, ALBANY, NEW YORK. (Current) Sales and customer service for a bridge-jewelry company, Pandora. Selling mid-range silver and gold jewelry, often to repeat customers. Some supervision and training of new personnel. Hours vary, 10-20 hours per week.

MERCHANDISING REPRESENTATIVE, COTY USA, NEW YORK, NEW YORK. Unit integrity, ordering and stocking/restocking all Coty/Lancaster products, including Rimmel Cosmetics, Healing Garden, Calgon, and all Coty fragrances in Wal-Mart, Kmart, and Target stores in upstate New York. Planogram resets according to Company specs. Includes doing Rimmel cosmetics resets semi-annually in all Wal-Mart stores.

REGISTRAR, TRAINING AND EDUCATION ASSOCIATES, INC., ALBANY, NEW YORK. Assistant to the President of a small independent computer software training company. Duties included scheduling classes, instructors and students; inside sales; customer service; accounts receivables.

STORE MANAGER, LINDT CHOCOLATE SHOPS, SOUTH PORTLAND, MAINE. Managing a small retail store selling fine chocolate; 5 to 10 employees.

REGIONAL EVENT MANAGER, MAINE & NEW HAMPSHIRE, CAREERTRACK, INC. OF BOULDER, COLORADO. Coordinating all venues in Northern New England for daylong professional development seminars.

Setup, registration, sales and customer service at these seminars.

OFFICE ADMINSTRATOR, THE TANSON FINANCIAL GROUP, PORTLAND, MAINE. Performing all office administration, client liaison and customer service duties for a licensed insurance broker/investment analyst.

TELEMARKETING SALES REP, TALK AMERICA, PORTLAND, MAINE. Selling multiple products via inbound 800 numbers. Average close ratio: 45%.

ACCOUNT EXECUTIVE/SENIOR ACCOUNT EXECUTIVE, VANGUARD/ CELLULAR ONE, PORTLAND, MAINE; MAINE CELLULAR, PORTLAND, MAINE. Sales of cellular telephones to individuals, small businesses, medium-sized businesses, and Fortune 500 companies in the Portland, Maine and Southern New Hampshire markets. Customer service to these accounts. Establishing new business and developing relationships with key personnel at corporate accounts, based on an ongoing series of presentations designed specifically for their needs.

OFFICE MANAGER, ENVIROLOGIC DATA, PORTLAND, MAINE.

SECRETARY, HOME THEATER NETWORK, PORTLAND, MAINE.

SKILLS

Windows Vista/XP/95/98; MS Office Suite, including Word and Excel; Internet and Worldwide Web. Typing: 100 wpm. Data entry: 10,000 kph.

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