Sales Customer Service
Resume:
Luke C. Roberts
*************@*****.***
OAKMONT, PA 15139
KEY SKILLS AND STRENGTHS
o Strong technical background in science and medical research
o Adept in creating unique approaches, work plans and programs
that drive business growth
o Consistently in the top 15% of sales force
o Experience selling capital equipment and consumables to
hospital/research and development institutions
o Experience developing and implementing marketing material and
strategies that drive business growth
o Highly team oriented with recognized leadership qualities and
aptitude
o Proficient in Microsoft Excel, PowerPoint, Word, Outlook,
online conferencing technology, Constant Contact and Sales
Force Online Customer Relationship Management Software
EDUCATION
Allegheny College, Meadville, PA
Bachelor of Science
Major: Biology
Minor: Psychology
Cumulative GPA: 3.0
WORK EXPERIENCE
6/10-current World Wide Medical Products, Pittsburgh, PA
Regional Sales Representative
o Manage key academic, biotech, and healthcare accounts in
Western PA and West Virginia
o Selling research equipment and consumables to hospital,
academic, and biotechnology institutions
o Grew sales from $0 in the territory to one of the top selling
representatives in the organization
o Recognized leader in the company tasked with mentoring and
training new sales representatives
2/07 -6/10 Starr Life Sciences Corporation, Pittsburgh, PA
Regional Sales and Service Manager
o Sell to or above quota every month
o Consistently top selling representative in the organization
o Experience selling capital equipment into Hospital, Biotech and
Academic Laboratories
o Organized, trained, and managed the technical support and sales
team
o Managed Salesforce CRM database
o Developed the customer service and support division within the
company
o Developed and implemented marketing material and strategies
that drove business growth
4/00 - 2/07 Johns Hopkins University School of Medicine, Baltimore,
MD
Senior Research Technician
o Managed a top research laboratory at a premier medical
research institution in the United States
o Designed and carried out advanced scientific experiments
in ophthalmology and gastroenterology
o Published more than ten papers in major scientific
publications
o Presented findings at scientific conferences throughout
the United States
o Have extensive knowledge of Protein Transfection and
Purification, Electorphoresis, Immunology, Confocal and
Fluorescent microscopy, PCR, Cloning, Radio Isotope labeling
and Cell Culture
WORK ACCOMPLISHMENTS
o Completed sales training programs and sales training classes
o Played a crucial role in building the current sales and
service team at Starr Life Sciences
o Started Western PA and West Virginia Territory for WorldWide
Medical Products
o Published in major scientific journals
References Available Upon Request
Scientific Publications
1. Wu F, Vij N, Roberts L, Lopez-Briones S, Joyce S, Chakravarti S.
A novel role of the lumican core protein in bacterial lipopolysaccharide-
induced innate immune response. J Biol Chem. 2007 Sep 7;282(36):26409-17.
Epub 2007 Jul 5.
2. Chakravarti S, Zhang G, Chervoneva I, Roberts L, Birk DE.
Collagen fibril assembly during postnatal development and dysfunctional
regulation in the lumican-deficient murine cornea. Dev Dyn. 2006
Sep;235(9):2493-506.
3. Vij N, Roberts L, Joyce S, Chakravarti S.
Lumican regulates corneal inflammatory responses by modulating Fas-Fas
ligand signaling. Invest Ophthalmol Vis Sci. 2005 Jan;46(1):88-95.
4. Chakravarti S, Wu F, Vij N, Roberts L, Joyce S.
Microarray studies reveal macrophage-like function of stromal keratocytes
in the cornea. Invest Ophthalmol Vis Sci. 2004 Oct;45(10):3475-84.
5. Vij N, Roberts L, Joyce S, Chakravarti S.
Lumican suppresses cell proliferation and aids Fas-Fas ligand mediated
apoptosis: implications in the cornea. Exp Eye Res. 2004 May;78(5):957-71.
6. Chakravarti S, Paul J, Roberts L, Chervoneva I, Oldberg A, Birk DE.
Ocular and scleral alterations in gene-targeted lumican-fibromodulin double-
null mice. Invest Ophthalmol Vis Sci. 2003 Jun;44(6):2422-32.
7. Jepsen KJ, Wu F, Peragallo JH, Paul J, Roberts L, Ezura Y, Oldberg A,
Birk DE, Chakravarti S.
A syndrome of joint laxity and impaired tendon integrity in lumican- and
fibromodulin-deficient mice. J Biol Chem. 2002 Sep 20;277(38):35532-40.
Epub 2002 Jun 27.
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