Experienced Admin Assistant/ Office Manager
Resume:
PATTY CLANTON
Byhalia, MS *8611 **********@*****.*** Home: 662-***-****
Cell: 901-***-****
Profile
Dedicated and Highly organized individual looking for an exceptional company with room for growth and advancement. Efficient and skilled in a variety of office support tasks with a versatile administrative support skill set developed through experience as an office manager, administrative assistant, client service representative and customer service representative. Offering office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Key Skills
Office Skills: Office Management
Records Management
Office Organization & Administration
Spreadsheets/Reports
Complaint Handling & Resolution
Calendaring
Policies & Procedures Manuals
Telephone & Front Office Development & Training
Accounts
Payable/Receivable
Computer Skills: MS Word
MS PowerPoint MS Outlook
MS Excel
Professional Experience
B&P ENTERPRISES
ENVIRONMENTAL OFFICE MANAGER 9/10-CURRENT
• Maintained office services by organizing office operations and procedures; preparing invoicing information for 3 office locations simultaneously.
• Provided administrative support for 3 rapidly growing offices.
• Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments for all offices.
• Worked directly for the Cooperate Environmental Manager assisting, handling and resolving any and all issues that may arise.
• Provided timely, courteous and knowledgeable response to information requests and prepared reports for clients.
• Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing).
• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate 3 rapidly growing offices.
• Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
• Maintained company files, soft and hard copy alike.
• Performed other administrative or office duties as required or as assigned.
UNITED STATES ENVIRONMENTAL SERVICES
ADMINISTRATIVE ASSISTANT 11/06-9/10
• Maintained office services by organizing office operations.
• Provided Support to Operations Manager, Office Manager and Supervisors.
• Provided information by answering questions and requests.
• Provided timely, courteous and knowledgeable response to information requests
• Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing).
• Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
• Resolved problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions.
• Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Served visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
• Maintained security by following procedures; monitoring logbook; issuing visitor badges.
• Maintained payroll information by collecting, calculating, and entering data.
• Resolved payroll discrepancies by collecting and analyzing information.
• Performed other administrative or office duties as required or as assigned.
LOGAN’S ROADHOUSE
LEAD SERVER 11/06-9/10
• Accomplished restaurant human resource objectives by training, assigning, coaching, monitoring, appraising, and reviewing job contributions and enforcing policies and procedures.
• Achieved restaurant operational objectives by resolving problems and implementing change.
• Avoided legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maintained safe, secure, and healthy environment by following, and enforcing sanitation standards and procedures.
• Supervised servers to ensure all policies and procedures are adhered to.
• Assigned task to personnel to ensure the closing process is efficient and rapid while maintaining company standards.
VISTA FINANCIAL SERVICES
CLIENT SERVICE REPRESENTATIVE 8/01-11/06
• Maintained office services by organizing office operations.
• Provided Support to Financial Broker and Manager.
• Provided information by answering questions and requests.
• Provided timely, courteous and knowledgeable response to information requests.
• Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing).
• Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
• Resolved problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Opened Investment accounts according to Broker recommendations and client approval.
• Created and audited files for completion and regulatory compliance
• Planned multiple types of events for clients.
• Created training resources and trained credit union personnel and insurance products
• Attracted potential customers by answering product and service questions; suggesting information about other products and services.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Performed other administrative or office duties as required or as assigned.
VISTA FEDERAL CREDIT UNION
LEAD CUSTOMER SERVICE REPRESENTATIVE 4/01-8/01
Lead Customer Service Representative
• Provided information by answering questions and requests.
• Provided timely, courteous and knowledgeable response to information requests.
• Attracted potential customers by answering product and service questions; suggesting information about other products and services.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provided telephone and online customer service/support within high-volume call center for Disney Cast Members.
• Trained our clients on the use of our online services, audit their satisfaction as well as motivate the repeat usage of our products and services.
• Trained new employees on the use of phone system, problem resolution, customer satisfaction and products and services
CONCORD EFS
LEAD CUSTOMER SERVICE REPRESENTATIVE 9/99-4/01
• Provided information by answering questions and requests.
• Provided timely, courteous and knowledgeable response to information requests.
• Provided telephone service/support within high-volume call center for Merchants using credit card services.
• Trained new employees on the use of phone system, problem resolution, customer satisfaction and products and services
• Helped in creating a research department dedicated to resolving customer problems.
Education and Training
Northwest Community College 8/95-5/97
• Studied General College Courses (3.73GPA)
Horn Lake High School 8/90-5/94
• Graduated with Honors after taking all advanced classes.
References
Chip Heard – Union Pacific Railroad 901-***-****
Jayna Sparks – United States Environmental Services Office Manager 901-***-****
William Camp – B&P Enterprises Supervisor 901-***-****
David Wredling – CPA 901-***-****
Contact this candidate