Customer Service Sales

Nigel Holder *** Herzl Street **B, Brooklyn, NY **212 347-***-****; ********@*****.***

Objective

To obtain a position in a progressive organization where my skills, training and previous work experience may be utilized and enhanced.

Experience

Travel Express, Queens, NY (12/04-12/09) Senior Travel Consultant

•Produced monthly reports showing sales broken down into cash credits and commissions sales as well as producing copies of daily cash and other sales receipts

•Managed and assisted Brooklyn associates with travel arrangements for customers

•Delivered superior customers service to walk-in clients.

• Implemented safe handling of cash and other confidential documents.

•Supplied and sold international and domestic airline tickets to Travel Express clients.

•Trained new staff on company policy and procedures.

•Secured and stayed in formed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.

•Maintained and promoted professional and courteous client relations for high profile clients by managing a prompt and accurate response to telephone and email communications.

Silver Sands Travel, Brooklyn, NY (01/03-12/04) Travel Consultant

•Handled exclusive clients travel arrangements for British West Indian Airways.

•Commissioned charted flights for British West Indian Airways travel span and other carriers.

•Provided exclusive customer service to Air Jamaica clientele.

•Managed and supervised daily cash transactions.

•Demonstrated and ensured optimum customer service through effective use of phone systems and positive telephone service techniques.

•Monitored, sorted and managed the global distribution systems (GDS) queue daily to maintain quality control.

Rising Sun Travel, Brooklyn, NY (12/96-01/03) Senior Travel Agent

•Booked reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.

•Informed client of travel standards and policies.

•Maintained client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.

•Strengthened customer confidence by having knowledge and properly uses of: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.

Education: San Juan Senior Comprehensive School – Trinidad

Juilliard School Evening Division- 2010

Volunteer: 2008 TO PRESENT VOLUNTEER TRIBECA FILM FESTIVAL

2008 VOLUNTEER BOX OFFICE NEW YORK FRIGID

2008 VOLUNTEER GEN ART FRESH FACE

2007 RUN CREW QED PRODUCTIONS

2007 TO PRESENT VOLUNTEER TANK THEATRE

2006 TO PRESENT VOLUNTEER HHC MARKETING

2004 TO PRESENT VOLUNTEER GLAAD

Skills: Word, Sabre, Worldspan, Amadeus, PowerPoint, Excel, Twitter, Facebook (Fan Page), Proficient in domestic and international Air, Car Rental and Hotel Reservations

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