Human Resources
Resume:
Jared M. Smith
Address: *** ***** ******** *****
Hagerstown, MD 21742
Telephone: 717-***-****
E-mail: ************@*****.***
Professional Expertise
Data Analysis
Employee Motivation
Job Analysis
Leadership Development
Legal Issues
Organizational Behavior
Organizational Development
Performance Appraisal
Personnel Selection
Project Design & Management
Psychological Testing
Recruitment
Seminar & Course Design
Team Development
Training
Relevant Professional Experience
Human Resources Generalist-Absolute Staffers-Laurel, MD (July 2009-February 2010)
• Oversaw Human Resources operations for approximately 200 employees and independent contractors at government locations throughout the country
• Supervised and administer selection procedures for all prospective applicants
• Recruited candidates for open positions
• Maintained Human Resources budget for the organization
• Completed performance appraisals for current employees
• Created and administered job satisfaction survey for employees
• Administered the company’s benefits programs, including insurance, 401k, COBRA, and incentive programs
• Responded to employee relations concerns
• Developed company’s internal policies and procedures (developed multiple policies and created updates in outdated employee handbook)
• Administered company’s worker’s compensation insurance and reporting in all states of operation
• Managed unemployment procedures and reporting , including participating in hearings for contested cases
• Developed and delivered training programs for company’s procedures and policies (examples include customer service initiative, newly implemented software programs, and updated in-boarding process)
Human Resources Consultant/Project Manager-Clemson, SC (September 2006-July 2009)
• While a student at Clemson University, undertook several projects which focused on organizational development and Human Resources processes. Clients included: York County Museums, God’s Pantry Food Distribution Services, Lansing Building Products, Hard-to-Find Information
• Analyzed visitor flow and staffing policies for two historical sites, and made recommendations for future staffing practices
• Reviewed data entry procedures for various sites and made recommendations for process improvement
• Designed and conducted visitor survey to determine how differing employee practices affect customer experience
• Conducted job analysis and developed performance appraisal system
• Assisted in creation of selection process
• Designed rater training (conducted online). Increased inter-rater reliability from .64 to .91
• Provided the organization with an assessment of organizational culture, turnover intentions, and organizational commitment for 60 branch locations
• Administered surveys to all front-line employees. Analyzed data and made recommendations
• Produced a tech report of findings and suggestions
Regional Manager (HR & Operations)-Tinsley Investigative Services-Orem, UT (July 2000-July 2002).
• Oversaw the company’s Human Resources programs
• Directed and oversaw approximately 15 private investigators
• Responsible for selection of new agents
• Developed and administered training program for agents. This comprehensive program included initial training and continuing education
• Completed payroll, training certifications, new hire paperwork, and agency disciplinary actions
• Responsible for employee performance appraisals
• Developed an Employee Rewards system which recognized top achievers.
• Co-authored and helped develop company policies for inclusion in company’s first employee handbook
• As Regional Manager, agency’s successful case ratio rose from approximately 75% to 94%
Volunteer Representative.-LDS Church, Minneapolis, Minnesota Mission (July 1997-1999).
• Participated in teaching activities, and held various positions of leadership
• As a Trainer, instructed and certified new representatives in teaching methods
• As Zone Leader, oversaw the field activities of approximately 20 other representatives,
• As Financial Coordinator, was responsible for the financial operations of the organization. This included processing of support funds/payroll and budgeting for the organization. The organization consisted of approximately 200 other representatives and had an approximate yearly budget of $900,000
Academic Experience
Teaching Assistant (August 2005-May 2008), Clemson University
• Responsible for the collection and grading of lab assignments
• Assisted students in the development of personal course-related websites
• Instructed students in classroom and office settings on a wide variety of psychology related topics
Editor-in-Chief, Intuition, (October 2004-August 2005), Brigham Young University
• Was appointed student editor-in-chief of BYU’s inaugural undergraduate journal of psychology
• Oversaw the Intuition project from conceptualization to press
• Supervised a volunteer staff of approximately 15 students
• Established policies and procedures for the Journal and its staff. These policies included an organizational design and communication procedures
• Reviewed and edited submitted manuscripts
Research Assistant (October 2003-August 2004), Brigham Young University
• Participated in the collection of data regarding outcome measures and 360 degree surveys
• Participated in manuscript preparation and the presentation of findings
Education
Clemson University, Master of Science, August 2005-Present
Major: Industrial/Organizational Psychology (Human Resources Related)-all coursework complete
GPA: 3.6/4.0
Anticipated official completion date: May 2010, 2009
Brigham Young University, Bachelor of Science, April 2005
Major: Psychology
GPA: 3.4/4.0
Awards and Affiliations
Society for Industrial and Organizational Psychology – Student Affiliate
Clemson Society for Industrial and Organizational Psychology- Vice President
Eagle Scout
PSAT Nationally Commended Student (High School)
All-State (High-School) in Cross-Country running
Skills
Familiarity with QuickBooks, SPSS, MS Word, Excel, and PowerPoint programs. Have conducted various statistical analyses in academic and applied settings. Experience presenting to professional groups and conferences. Participated in several teaching and training skills development programs. Have initiated consulting projects with external organizations.
References:
Megan Chigua
Association: Absolute Staffers
Kent Hinkson
Association: Tinsley Investigative Services
Matthew Millard
Talent Manager-Pepsi Bottling Company
Association: Clemson University
Tom Williams
Association: Consulting Client
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