Educator

LaShawna M. Mapp

**** ******** ****** ** • Marietta, GA. 30064 • 309-***-**** • **********@*******.***

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OBJECTIVE

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Seeking a position as an educator where my extensive experience will be further developed and utilized.

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PROFESSIONAL EXPERIENCE

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US Bank St. Paul, MN

Account Specialist 2006–2008

• Identified new customer projects and opportunities after thorough account analysis.

• Processed, corrected and balanced department daily invoices/payments.

• Assisted in balancing department month-end bank ledger of all pension accounts.

• Completed account inquires and account solutions in a professional, timely manner.

• Ensured accuracy and control of assigned accounts were in accordance with policy and procedures.

Customer Service Representative 2005-2006

• Conducted professional and personal services within the Retirement Service department.

• Assisted in maintaining professional client relationships with outstanding performance.

• Performed various projects for other departments such as Accounting and Payment Services.

• Researched client data to assist in other potential institutional services.

• Selected to train new employees and specialist on new process and procedures.

• Exceeded customer service expectations by quickly implementing client solutions.

Illinois State University Normal, IL 2004-2005

Assistant Track &Field Coach

• Designed and implement daily exercise workouts.

• Assisted athletic director and manager with the recruitment process of potential athletes.

• Coordinated the organization and scheduling of athletic department events.

• Counseled athletes on program expectations, leadership and overall performance.

Rogy’s New Generation Bloomington, IL 2003 - 2004

Senior Childcare Teacher

• Implemented and developed creative styles in teaching language development.

• Evaluated and assessed children’s performance levels on a weekly basis.

• Monitored education, motor skill, and communication progression levels of each child.

• Developed open professional lines of communication with co-workers and parents.

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EDUCATION

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Illinois State University, Normal, IL 1996 - 2002

• B.S. in Education

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SKILLS

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MS Word, MS Office, PowerPoint, Intermediate MS Excel, Intermediate Oracle, and Lotus Notes.

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References are available upon request

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