Sales Customer Service

Carolyn Thames

*** ******** ****, ******* ** ****9

404-***-**** cell / 770-***-**** home

email : **********@*****.***

LICENSING/CERTIFICATION

The Commonwealth of Massachusetts – Esthetics – Licensed Since- Feb 2000

North Carolina Board of Cosmetic Arts - Esthetics – Licensed Since- March 2000

Maryland State Board of Cosmetologist – Esthetics – Licensed Since- Aug 2004

Georgia State Board of Cosmetology – Esthetics- Licensed Since- March 2008

EDUCATION/SKILLS

American Business Institute, Administrative Secretary, GPA 3.66 October 1987

Blaine School of Esthetics, Advanced 600 hours, GPA 93.7, February 1999

University of South Carolina – Advanced Esthetics - November 2007

Sanford Brown College – Massage Therapy 960 hours, GPA 3.97 – April 2010

SKILLS

Sanford Brown College

Medical Massage Therapy Program 960 hours

Externship - December 2009-April 2010

Developed massage skills utilizing western, deep tissue, pregnancy, thai shiatsu, reflexology, hot stone massage. Special emphasis on injury evaluation and treatment implementing NMT, trigger point, myofascial release and sports massage. Postural and gait

assessments used to evaulate and address issues during massage application. Developed treatment and home care plans for clients.

EQUIPMENT/DEVICES

Microdermabrasion – Bella, Diamond, Light Touch and Delphia

Light Therapy/Vascular - Jeunesse, Skin Systems and Delphia

EMPLOYMENT

SKINCARE/MANAGEMENT/SALES

Natural Body Spa & Shop – August 2009 - Present

Esthetician

Performed all Natural Body Signature facials, Aveda, Naturopathica and Jurlique facials and protocols, waxing and tinting services.

Spa Sydell - Buckhead – August 2008 – August 2009

Esthetician

Performed all Spa Sydell Signature facials, including Collagen, Teen clean, Glycolic, Enzyme, Oxygen, SLC, Vitamin C and Triad peels; Microdermabrasion using the Bella. Body treatments include aromatherapy wrap, sea salt scrubs, mud wrap, back facials. Full body speed waxing, brazilian bikini, lash and brow tinting. Maintained standards of performance, including product usage, retailing and consistently offering the highest level of personalized client service; while building and maintaining a regular clientele.

Zina’s Day Spa & Salon of Canton – September 2004 – June 2008

Esthetician (60% of Schedule)

Performed all GM Collin facials, Algo, Sea Spa, Collagen, Hydro-lifting, Botinol and Glycolic Peels. Spa Body Treatments using Dermalogica, Set-N-Me-Free and Nelly DeVurst. Waxing services include gentle speed waxing for the full body including both male and female brazilian bikini waxing. Performed Tinting, tweezing, and lash perming services. Maintained standards of performance, product usage, retailing and consistently offering the highest level of personalized client service; while building and maintaining a regular clientele. Managed inventory, client records and treatment therapies.

Zina’s Day Spa & Salon of Canton – September 2004 – June 2008

Spa Director/Esthetics Manager (40% of Schedule)

Developed protocols, policies and procedures for various aspects of operations. Enhanced current and created new standards of operation. Responsible for training, hiring, scheduling, staff performance, team building, conflict management, skill enhancement, and goal setting. Taught suggestive selling techniques to staff. Managed day-to-day operation of the spa, including, reception, reservations, and hosting. Ensured spa treatment quality controls, developed protocols for outstanding customer service, sanitation standards, product usage and treatment room standards. Managed purchase orders for all operational equipment, treatment supplies, and retail merchandise. Responsible for inventory management. Created and monitored spa programs for clients and evaluate effectiveness of existing or newly added programs and services. Evaluated and monitored current trends in the industry and made recommendations to the owner. Compiled and reviewed data for staff payroll. Managed, repaired and maintained computer hardware, software, credit card, telephone, facsimile and copier equipment. Provided an unparallel spa experience for spa guests. Excellent working knowledge of ProSolutions, Outlook, and MS Works software.

Gali’s Wellness Salon – July 2003 – August 2004

Lead Esthetician

Performed all Jan Marini, Bioelements, and Gali’s Signature facials, Glycolic Peels and Bioelements Spa Body Treatments; full body waxing, maintained standards of performance, including product usage, retailing and consistently offering the highest level of personalized client service while building and maintaining a regular clientele. Managed inventory, client records and treatment therapies.

Skin Sense a Day Spa – June 2000 – June 2003

Esthetician

Performed Rejuvenating, balancing, collagen, acne, glycolic peels, four layer, aromatherapy, ayurveda, (including oxygen, cellabrasion and microdermabrasion facials)

Body Treatments include parafango, herbal wrap, moor mud, chocolate contour, self tanning, lavender and roses, milk and honey, ayurveda, bindi, seaweed treatments, sea salt scrubs, body facials, back facials, and hydro therapy treatments. Full body speed waxing, brazilian bikini, lash and brow tinting. Maintained standards of performance, including product usage, retailing and consistently offering the highest level of personalized client service; while building and maintaining a regular clientele.

Productivity

Average service sales generated $65.00-75.00 per scheduled hour, productivity 83-91%, retail sales 33-40%, operator/salon retention 37-41%, monthly service sales $8,500-10,400 and monthly retail sales $2,000-3,400

Dillard’s Department Store – Cosmetic Sales 2004

Macy’s East Department Store – Cosmetic Sales 1999

Previous Employment - Legal/Medical and General Secretarial – 20+ years

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