Customer Service Assistant

PATRICIA DAVIS

**** ********* ****** ● NORCROSS, GA. 30071 ● *********@***.*** ● 770-***-****

An Administrative Professional with 10 + years of high volume Experience.

Administrative / Customer Service / Receptionist / Front Office

PROFESSIONAL EXPERIENCE

Warranty Claims Administrator May- 2008 – June - 2010

Aarons Rents Inc. Duluth, Ga. 30097

●Answered multiline phone system, greeted guest to the company.

●Determine warranty eligibility.

●Contacted Vendors to discuss any Rejected, miss-filed or duplicate claims.

Underwriting Assistant/Administrative Clerk February -2004 – September -2007

AIG Agency Auto Alpharetta, Ga. 30004

●Planned and executed quarterly team meetings, and departmental outings.

●Continuously refined knowledge of State Specific Discounts and Coverage’s.

●Utilized various PC Software supporting the Underwriting Department.

●Maintained records, researched Policy discrepancies and some Data Entry.

Program Assistant September -2000 – January -2004

Dekalb Community Service Board Atlanta, Ga. 30319

●Maintained leave records for the 50+employees of the Service Center.

●Answered multiline phone system, directed calls, sorted and delivered mail.

●Served as first point of contact for the Center, greeted guest, and answered questions.

EDUCATION

Bachelor of Art’s Degree / ALABAMA STATE UNIVERSITY / MONTGOMERY, AL.

COMPUTER SKILLS

Microsoft Office Suite, Word, Excel, Power Point, Outlook, Windows

SALARY REQUIREMENTS

$13.00 HOURLY

References Available Upon Request

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