Customer Service Human Resource

Joanne Howard

**** ********** ******, ********* *******, Ohio 44054

Cell 440-***-****

************@**********.***

Core Competencies

Training/Development Recruitment/Selection Team Building/Leadership

Performance Review/Management Counseling Resolution Benefits/Compensation

Records Maintenance/Employee Relations

Qualifications Summary

Rapidly learn new procedures/process: quickly adapts to changes in schedule, environment, and organizational objectives.

Possess the ability to complete multiple tasks simultaneously despite unpredictable workloads and conflicting deadlines.

Proficient in employee relations building and management, risk management, staffing, scheduling, task assignments, internal/external customer service, and applicable employment laws such as EEO, ADA, FMLA, and more.

Skilled in team leadership, policy development, conflict resolution, customer service and multi-tasking, as well as operations management.

EDUCATION:

April 1996 Ohio Business College; 1907 N. Ridge Road, Lorain, OH;

March 1998 Associates Degree in Business Administration

EXPERIENCE:

06/10/07 – 3/1/12 TESTCO Inc.

Owner

Provide drug free workplace training to various companies and ensure company compliance and consulting

11/17/03 – 10/26/07 Crestmont North Nursing Facility, Lakewood OH

Human Resource (laid-off due to budget constraints)

§ Recruit, interview and process new hires

§ Process payroll (Kronos/Time Ware/ ADP)

§ Administration of unemployment claims and workers compensation claims

§ Reduce agency cost by 90% in one year

§ Recover $23,000.00 from past unemployment claims

§ Increase retention by 41%

§ Minimize worker’s compensation claims by 85% and reduce worker’s compensation premium by 28%

§ Certify to perform drug screens and training

§ Maintain a high level of confidentiality

10/26/00-11/07/03 Westlake Village Retirement Community, Westlake OH

Human Resource for three Communities

(Position eliminated due to budget constraints)

§ Recruit, interview and process new hires

§ Process payroll (ADP/Ultipro)

§ Perform new hire and random drug screening

§ Administration of workers compensation, FMLA, unemployment and safety programs

§ Responsible for the employees benefits

§ Assist management team in disciplinary process

6/6/00 – 10/23/00 Marconi, Lorain, OH (Manpower Temporary position)

Human Resource

§ Recruit and interviewed employees

§ Coordinated and scheduled physicals and drug screen

§ Reviewed background checks and all pertinent information

§ Provided assistance with benefits questions, and completion of paperwork

§ Recruiting via the Internet, job fairs, advertisement, college job fairs, and organizations.

9/91- 5/1/00 Akima Corporation (A Contractor To NASA Glenn Research Center)

Human Resource (Contract ended)

§ Responsible for the day-to-day operations in the Human Resource Department

§ Safety Training/ Implementing policies and procedures

§ Tracking the Contract Budget

§ Coordinated the health benefits fair and new employee orientation

§ Ensured compliance with associated legislation Cobra, HIPPA, ERISA, and Personnel Law.

§ Recruiting via the Internet, job fairs, interviews both face-to-face and over the telephone, job ads, college job fairs, and organizations.

§ Maintain and update HR information and maintain organizational reports and charts

Special Skills: Bilingual Spanish

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