Manager Customer Service
Resume:
Rolando Santos
Pembroke Pines, Florida
E-mail: **************@*****.***
OBJECTIVE: To obtain a position in the Information Technology field that will offer me the
opportunity to utilize my technology skills to improve a network environment.
PROFESSIONAL EXPERIENCE:
Insight Global
Contractor for Department Of Transportation
May, 2007 – November, 2011
Manager: Pamela Krammer, 561-***-****
Position: Technical Support Analyst
Desktop support for 100+ in call center
Work with help desk ticketing application
Create and install ghost images and work with groups in Active Directory
Setting up computers in network domain and configured IP addresses
Keep inventory of computers replacement e in work logs
Diagnosed hardware and software issues & repair, upgrade systems.
Blackberry email setup
Customer Desktop support 1st and 2nd level
UNISYS Corp
May, 1998 – May, 2007
Position: Computer Technician
Troubleshoot hardware and software issues
Install hardware and software programs
Repair a variety of laptops and desktops
Repair a variety of printers
Meet customers computer service deadline
Work with help desk ticketing application
Customer Desktop support 1st and 2nd level
CERTIFICATION:
A+ Certified Hardware
Network +
Dell Certified System Expert (DCSE)
Lexmark Certified
Hewlett Packard Certified
COMPUTER SKILLS:
Software: Install and configure Windows XP/7, Windows 2003,2007 Severs, MSOffice 2007,2010.
Hardware: Assemble Dell personal computers, laptops , install and configure NIC cards, printers and video cards. Understanding of Active Directory, DHCP, Static IP’s, tapes rotation backups. Knowledge of networking fundamentals and VPN connectivity & troubleshooting. Skilled in Dell, IBM,
Compaq, Gateway PC’s, Panasonics Tough books and all brand names multifunction printers.
Experience in dual boots using Win XP/7 & Linux with System Commander programs.
Other Skills: Supervisor, Office Manager, Reasturant Manager,Customer service problem solving issues and delegate. Computer operator for IBM AS/400 performing job release and backups. Proficient in MS Office, Visio, MS Projects, Symantec Ghost Solution, Photoshop, Adobe Acrobat. Diagnosed and repaired hardware problems, completely built computers, troubleshot technical problems, and installed software applications. Replace Bay Network Hubs,Routers,Switches.
EDUCATION:
KEY COURSES: Operating System Concepts, Programming, Computer Networking, Computer Science, MIS (Management Information System).
Miami Dade Community College - North Campus, Miami Florida.
Degree: Associate in Art in 1983
Major: Business Data Processing
Minor: Computer Science
Sheridan Technical School, Hollywood Florida
Program: Network Plus - 13 weeks of intensive hands on instruction.
References Available upon Request
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