Experienced in shipping, receiving, warehousing and customer service

Roger D. Mullins

*** ***** **** **.

Crittenden, KY 41030

859-***-**** (Mobile)

**************@*****.***

Prestige Display and Packaging

Fairfield, OH 45014

* / **** – 10/2008

Project Manager / Customer Service Rep.

Performed Customer Service and Sales Assistance for new Display projects. Directed and monitored project progress through all internal departments including: Design, Estimating, Pre-Press, Production, Fulfillment, Shipping, Receiving and Accounting. Performed Material and Print Planning, Estimating, Quoting, Requisitioning and Purchasing for all new and re-run projects. Created and distributed Job Work Orders. Performed 1st piece quality inspections of all manufactured and assembled components. Tracked all shipments to insure timely and correct delivery. Performed Mock Invoicing. Created and maintained hard copy and electronic files of all projects. Accepted and resolved customer needs and issues via phone and e-mail.

Sonoco-CorrFlex Display and Packaging

Erlanger, KY 41018

11 / 1996 – 7 / 2005

Customer Service Rep. 2/03 – 7/05: Performed Customer Service and Sales Assistance for new Display projects. Directed and monitored project progress through all internal departments including: Design, Estimating, Pre-Press, Production, Fulfillment, Shipping, Receiving and Accounting. Performed Material and Print Planning, Estimating, Quoting, Requisitioning and Purchasing for all new and re-run projects. Performed Sales Order entry in JDE AS400. Tracked all shipments to insure timely and correct delivery. Created and maintained hard copy and electronic files of all projects. Accepted and resolved customer needs and issues via phone and e-mail. Maintained Design, Production and Supplier Management in ISO-9000 System. Performed Non-Stock purchasing for Facility for 9 months.

Shipping Manager 5/00 – 2/03: Supervised 21 Shipping Personnel on 3 Daily Shifts. Directed Outbound and inbound finished goods. Performed Inventory management of finished goods for 8,000+ pallet plant inventory, off-site warehouse and 100+ off-site storage trailers. Coordinated shipping needs with Customer Service, Sales, Production and Clients. Monitored Traffic costs and carrier performance. Negotiated freight costs with new carriers. Maintained Carrier and Supplier Management using ISO-9000 System. Monitored maintenance needs for Lift Trucks, Company Tractor and Trailers daily. Monitored Warehouse House-Keeping and Department supplies daily. Conducted Yearly Employee performance appraisals. Organized and conducted departmental safety meetings. Facility Safety Team Member.

Receiving Supervisor 8/97 – 5/00: Supervised 7 Receiving Personnel on 3 daily Shifts. Directed and Scheduled inbound raw materials with Customer Service, Sales and Production.. Performed Inventory management of raw materials. Maintained Supplier Management using ISO-9000 System. Monitored maintenance needs for Lift Trucks, Warehouse House-Keeping and Department supplies daily. Organized and conducted departmental safety meetings. Conducted Yearly Employee performance appraisals. Certified Facility Lift Truck Trainer. Facility Safety Team Member.

Proficiencies

MS Excel – 11 Years

MS Word - 11 Years

J.D. Edwards / AS400 – 8 Years

QSI / ISO-9000 – 6 Years

Kodak Insight – 2 Years

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