Customer Service Medical
Resume:
**** **** **** ** *** ***, Lanham, MD *****•240-***-****•****************@*****.***
Alisa Washington
Objective
To secure a position with a well-established organization in a stable environment that will lead to a lasting relationship.
Experience
August 2008- Present Howard University Hospital Washington, DC
Patient Access Associate
Worked in a fast paced environment performing various administrative duties
Greeted, instructed, directed and assisted patients and visitors upon arrival to the appropriate service areas. Promote Customer Service.
Registered patients, confirming insurance information, verifying co-payments and authorizations for billing purposes.
2007-2008 Children’s National Medical Center Silver Spring, MD
Call Center Representative
Performs and administers procedural checks on various types of insurances
Perform patient registration and scheduling inquiries by telephone, utilizing the physician scheduler and department procedures.
While working in a fast paced environment performing various administrative duties, promoted excellent customer service.
2005-2007 Children’s Hospital of the Kings Daughters Norfolk, VA
Patient Access Representative
Greeted, instructed, directed and assisted patients and visitors upon arrival to the appropriate service areas. Promote Customer Service.
Registered patients, confirming insurance information, verifying co-payments and authorizations for billing purposes.
Assisted in maintaining medical records and filing systems.
2001-2004 Unlimited Plumbing & Heating Waldorf, MD
Clerical Typist
Responsible for scheduling training classes, appointments, and conferences.
Compiled materials needed for mail requests and customer orders.
Performed various administrative duties including but not limited to answering incoming calls, data entry, and personnel file maintenance
Education
2009-Present Prince Georges Community College Largo, MD
Health Care Management
26 Credits
References
References are available on request.
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