Customer Service Administrative Assistant

Lynn Tan

**** ***** ******, *********, ** V*C *S*

604-***-**** e-mail: *************@*****.***.**

OBJECTIVE

Customer Service Representative

PROFILE

• Three-year proven track record working in the sports equipment and retail

industries.

• Strong communicator, fluent in both English and Mandarin.

• Works well with public, clients, vendors and co-workers at all levels.

• Excellent organizational, sales and customer service skills.

• Extensive experience in product demonstration.

PROFESSIONAL EXPERIENCE

Demo and Sales Feb 2012 – Present

M4 Ideas, Canada

• Opening and closing of booth in trade fairs, expos, exhibitions, arenas,

hotels and stadiums.

• Sharing knowledge and benefits of the sport, Speedminton.

• Marketing and demonstration of Speedminton racquets.

• Invoicing and process cash and debit card /credit card payments.

Sales Representative May 2012- Present

A Step Ahead, Canada

• Opening and closing of booth in Costco.

• Shelving of shoes.

• Maintenance of inventory of shoes.

• Receiving of stock of shoes.

• Assisting customers with the model and size of shoes.

Receptionist / Administrative Assistant Jan 2011 – Dec 2011

Apple ENT Clinic, Singapore

• Reception and registration of walk-in patients.

• Answering calls and registration of patients for appointments.

• Billing patients for services rendered by the surgeon.

• Collection of cash and credit card payments.

• Setting of follow-up appointments for patients.

• Inventory maintenance of medicine and medical materials.

• Maintenance and shelving of patients’ files.

Sales and Administrative Assistant Jan 2009 – Dec 2010

Kian Huat Hardware Pte Ltd, Singapore

• Reception of walk-in customers.

• Answering calls and giving quotations to customers.

• Recording orders of customers.

• Replying to queries of customers via e-mails.

• Ensuring timely deliveries of orders to customers.

• Invoicing and ensuring timely collection of payments.

• Typing of letters using Word with a speed of more than 40wpm.

• Inventory maintenance and replenishment of stock.

Teacher May 1998 – Feb 2005

Ministry of Education, Singapore

• Teaching of classes of 40+ from K to level six.

• Subjects taught English, Math, Science.

• Conducting extra-curricular activities.

• Setting of examination papers.

• Attending of weekly staff meetings.

• Marking of pupils’ assessments.

EDUCATION

Bachelor of Engineering 1990

National University of Singapore, Singapore

Postgraduate Diploma in Education 1998

National Technological University, Singapore

REFERENCES PROVIDED ON REQUEST

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