Manager Customer Service

Jamesina Toogood

**** **** ********* **** ● Wichita Falls, Tx, 76310

C: 719-***-****

*.*******@*******.***

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EDUCATION:

BS Management MA Organizational Leadership, 3.85 GPA

United States Air Force Academy Gonzaga University

Colorado Springs, Colorado Spokane, Washington

EXPERIENCE:

7/12 – Product Manager, Atlas Copco

07/12-Present: Product Manager, Reliability Centered Maintenance, Atlas Copco: Supporting the Mining, Rock and Excavation Service department through Reliability-Centered Maintenance products. Product manager for technically advanced audit performance programs for heavy equipment.

• Leads team of 6 people in both United States and Sweden while coordinating with major customers centers in 10 different countries. Successfully launching new product while focusing on marketing, customer service and engineering support.

06/06 – 7/12: Captain, Contracting, United States Air Force

07/11-7/12: Small Business Innovation and Research (SBIR) Contract Specialist: Supporting the 96th Test Wing and Air Armament Center by working directly with small businesses to develop cutting edge technology for the war fighter. Investigates, analyzes and coordinates contract requirements and drafts; acting as a liaison between the government and small business contractors.

• Lead on $200M+ Contract Acquisition Strategy for future Digital Video Manipulation contract

• Successfully guided two small businesses thorough negotiations to award of first government contracts

08/10-07/11: Systems Level Contracts Specialist Managed classified contracts for $1.2B ACAT 1C special weapons program. Responsible for development, production, fielding and sustainment of Air Force #1 Global Strike capability.

• Lead negotiator for $5M contract modifications to meet requirements on major weapons program

• Reconstructed contract; optimized test support on major weapons program, protected government interest and saved $300K

02/10-08/10: Contingency Contracting Officer (Bagram Air Base, Afghanistan): Conducted GAO protests, lead contracting officer in charge of Blanket Purchase Agreement's to support Detention Facilities, Medical Group, all furniture, electronic and communication equipment for Bagram Air Field and 114 additional Forward Operating Bases.

• Warranted Contracting officer - $1M, executed 350 contract actions valued at over $12M in 6 months

• Lead Contracting Officer for supplies to Detention Facility in Parwan and Bagram Hospital.

• Field Ordering Officer Program Lead for 14 remote bases, over $200K to support troops in austere locations.

• Provided contracting support to 63K US and coalition forces, recovered $21K from contract breeches

08/09-02/10: Systems Level Contracts Specialist: Lead production and sustainment contracts for $156M state of the art insensitive munitions and mission planning programs. Formulated acquisition strategies, resolved issues, negotiated contract terms, awarded and managed contracts for Network Enabled Weapons Systems

• Advised squadron and group leadership on contracting policy, guidance, direction, administration and business strategy to stay on time and on cost target

• Awarded $12M BLU-121 weapon system production contract, ensured no slips to major milestones, accelerated modeling and simulation contract saving $2.5K/week

08/08-08/09: Mission Support Group Executive Officer: Principal assistant to Group Commander overseeing 2.5K military and civilian personnel in seven squadrons. Managed over 400 suspense’s, tasking, 3 congressional inquiries, timely completion of decorations, awards and annual reviews.

• Key coordinator for joint base functional working groups merging seven Air Force and Army units

• Officer of the Year 2009; Handpicked for MSG coordinator to reduce costs of doing business saving over $200K

06/06-08/08: Construction and Commodities Contracts Specialist: Planned, organized, managed, and accomplished contracting functions to provide supplies and services essential to Air Force daily operations and war-fighting mission. Managed team of 9 buyers, accomplished contracting system processes, formulated contracting policy and procedures, coordinated contracting activities, acquisition planning, cost and price analysis and evaluating offers.

• Officer of the Year 2008; Ranked #1/5 officers, Source Selection Team Member, Arctic Warrior Olympics Chair

• Resolved administration problem on $6M support contract for 15 remote radar sites providing vital ISR to USA

• Lead $20M construction contracts to include 17 critical base projects and infrastructure upgrades for F-22 bed down.

PROFESSIONAL TRAINING/QUALIFICATIONS:

• Top Secret Security Clearance. APDP Certifications: Contracting (Level I, II, III), Program Management (Level I), Purchasing (Level I), Financial Management (Level I)

• Proficient in MS Office Programs: Word, Excel, Outlook and Power Point

• Through knowledge base of Federal Acquisition Regulations – passed Air Force Contracting Officer Test

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