Customer Service Professional
Resume:
BARBARA WILKINSON
**** ***** ***** ***** #*-***, Moses Lake, Washington 98837
*******.**********@*****.***
CUSTOMER SERVICE ASSOCIATE
Personnel Management | Customer Service | Leadership and Training
| Process Improvement | Client Relations Management
QUALIFICATIONS PROFILE
Self-motivated and organized professional offering progressive experience and solid background in delivering outstanding customer service. Fast-learner, adept at developing and implementing innovative and effective standard procedures, customer service, and workflow solutions to drive exceptional results. Enthusiastic and results-oriented who maintains composure in stressful environments to drive sound decisions. Equipped with expertise in demonstrating and handling multiple tasks in deadline-driven environments. Proactive leader with exceptional interpersonal and communication skills to render quality service and achieve client satisfaction.
CAREER OVERVIEW
Leadership and Training
- Administered proactive leadership to staff through effectively delegating appropriate responsibilities to employees and conducting work performance evaluation
- Delivered intensive training and development of personnel through imparting positive motivation
Client Relationship Management
- Established and fostered long-term client relationships by rendering quality customer service in compliance with regulatory standards
OTHER EXPERIENCE
Teacher, Grades 3 and 4 ~ Mid-Columbia Christian School, Othello, WA 2010–Present
Substitute Teacher ~ Moses Lake School District #161, Moses Lake, WA 2009–2010
Preschool Teacher ~ Bright Horizons Family Solutions, Issaquah, WA 2008–2009
School Counselor ~ St. Joseph Marquette School, Yakima, WA 2006–2008
Classroom Teacher ~ Yakima School District, Yakima, WA 1988–2006
EDUCATION
Master of Education in Counseling and Guidance (School Counselor) | magna cum laude
Heritage College, Toppenish, WA
Bachelor of Arts in Education | Central Washington University, Ellensburg, WA
Associate of Arts | Yakima Valley Community College, Yakima, WA
PROFESSIONAL TRAINING
Multicultural Training Conference Conflict Management Workshop
Counseling Processes, Multicultural Counseling, and Violence Prevention
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