At Home Position - Customer Service

SHARON STEELE

**** ****** ****** **., **** ***, West Chester, OH 45069 917-***-**** **************@*****.***

EDUCATION

Duff’s Business College Kingston, Jamaica, West Indies

B.A. in Business

EXPERIENCE

Cornerstone Brands West Chester, OH August 2008 - Present

Home Shopping Network (HSN)

Customer Service Agent (At Home Agent)

• Provide remedies to customers problems with their shipments/orders

• Tracking and tracing customers’ orders misplaced by carriers

• Issuing correct refund/credit back to customers

• Quoting shipping cost to customers to various locations

• Taking orders via phone

• Helping customers to decide on product/s due to product knowledge

• Maintain and edit customer’s profile

• Educate customers on the company’s services

• Assisting customers to use company’s website

United Parcel Service (UPS) New York, NY August 1998 – December 2007 Operations Management Specialist

• Driver Dispatch

• On time pick up coordinator

• Problem solving coordinator

• Verifying and dispatching all scheduled and unscheduled pickups

• Staff training

• Time card input

• Assigning delivery change requests with follow up

• Tracing misplaced shipments

Macys’ Department Store Manhattan, NY September 2000 – December 2007

Stock Associate / Cashier

• Merchandising

• Pricing

• Customer assistance

• Up-selling clothing and accessories to customers

• Taking and researching orders via the internet and telephone

• Checking and restocking the selling floor as necessary

COMPUTER SKILLS

Microsoft Outlook, Microsoft Office 2010, Citrix, Windows 7, Microsoft Excel

ACTIVITIES

Web designing, reading, cooking

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