Customer Service High School

Keith Brown Jr. **** Tawny Drive Waldorf, MD Phone: 240-***-**** ************@*****.***

Objective: To Strive and work hard to accomplish becoming a Business Owner of many fields.

EXPERTISE

Office Management

Risk Management

Administrative Support

Account Management

Confidential Correspondence

Document Management

Team Leadership

Innovative Problem Solver

Documentation/ Record Keeping

Retail Management

Shift Supervision

QUALIFICATIONS SUMMARY

Proven record of facilitating support services and managing fast-paced office operations. Strong Organization skills with the ability to concurrently direct multiple business affairs. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Trusted consultant, liaison and assistant.

Career Profile

Department of State/passport Services (Authenticated Assistant) Randstad Services; Stanley Associates Inc.

August 2007- February 2012

Review and process over 400 passports daily for the purpose of protecting the integrity of the U.S. passport. This includes but is not limited to: directing the proper coordination of lost/stolen and expired passports, responding to customer inquiries and performing QA (quality assurance) on suspect documentation.

Analyze passports for suspected fraud and upon my audit findings, coordinate with government and law enforcement personnel.

Utilize PIERS, (The Passport Information Electronic Records System) to retrieve and query database for the information needed to destroy and cancel passports.

Retrieve Vital Records from microfiche and analyze how they should be handled/prepared.

Support customer requests for birth certification.

Cici’s Pizza. Pizza Partners Corp.

Shift Supervisor.

June 2004 – November 2007

Maintained a flexible schedule for staff.

Cashier, maintained the amount of profits.

Assisted Customers prepared daily Menu.

Maintained cleanliness of the Restaurant, Tables, Rest Rooms, Condiments, Dish and Floors.

Handled daily stocking of product. Produce, Boxes, Silver Wear etc.

Supervised Staff by making sure that all stations of the restaurant are covered at all times, made sure that each guest was greeted while entering and while exiting the restaurant.

Handled management duties by assisted guest with problems and concerns they may come across. With that dissolving the situation in a very professional manner.

Delia’s Fashion Representative

December 2007- May 2009

Handled Cashiering duties.

Set and Maintained merchandise displays set by company guidelines.

Assisted customers in fitting rooms and constantly suggested items.

Assisted customers with my opinions and expertise on fashion.

Consistently meeting daily sales quotas

Performed excellent layouts for the showroom by organizing the merchandise in a way to catch the eye of customers and potential fashion buyers.

ASPEN Document Coding Specialist

June 2004 - June 2006

Scanned Documents and coding them into the data base system.

Photocopied various documents that were not able to go through the scanning process.

Referred cases to the control clerk for assignment to an analyst, when the initial extension time was over.

I performed administrative functions at the direction of the team leader.

• Macy’s Inc (Sales Associate).

• Assist customers in finding products that match their needs.

• Answer questions about products and promote their value and best features.

• Receive payments from customers, which may be in cash or via check, credit card or debit card.

• Operate cash registers. Counting cash, process credit and debit cards, accept discount coupons, provide sales slips and give customers change, if necessary.

Place customers' purchases in bags or packages.

November 2007-Present

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Education:

Crossland High School 2002-2006 Temple Hills Md. Status: High School Diploma Prince George’s Community College 2006-2007 Largo, Md. Status: Some Credit

College Of Southern Maryland (CSM) 2010 – Present Laplata Md, Status: Currently Studying

Clearance Level: NACI Completed.

Recognition / Achievements:

Honor Roll 3.0-3.88 Outstanding Leadership Award (Passport Agency)

Who’s Who..For High School Students.

References

References are available upon request

Proven aptitude for maintaing professional measures in retail, agency work and food services.

Contact this candidate