Zulema Deleon

Zulema Deleon

*** ****** **.

Dallas, TX ****1

************@*****.***

( 214 ) 869- 3700 or

(214) 339- 0136

OBJECTIVE

To gain employment with an organization, in a challenging position that will enable me to utilize my professional experience, allow me to contribute to the success of the company, and give me the ability in my professional development.

EMPLOYMENT

08 / 2007 -Present : Trumpet Mobile Customer Care

customer service in call center environment.

Duties include - handling inbound and outbound calls, explain our wireless prepaid services, make phone activations and answer billing questions. Customers also call when their phone is not working properly, we troubleshoot over phone.

Also take payments with credit / debit cards.

01/ 2006 to 06/ 2007 : PLS Check Cashing

Customer Service Agent

Duties include - Register first time customers into the system. Check cashing includes verifying funds, Western Union transactions , bill payments, fax and copies.

Handle collections, called companies for checks that would come back as NSF- Non Sufficient Funds.

Handle large amounts of money and set them in bundles.

06/ 2003 to 07/ 2004 : Fiesta Mart

Grocery store, Cashier

Duties include - Effectively handle cash and credit / debit card transactions from customers.

Prepare cash deposits for armor transport and keep accurate records of cash deposits amounts.

Follow through to ensure customer needs were met in a timely and effective manner.

EDUCATION

Sunset High School - Earned high school diploma

LANGUAGES

Fluent Bi-lingual - English / Spanish, proficient in speaking, reading, and writing in both languages.

REFERENCES

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