Customer Service Professional

Professional Experience

Eagle Global Logistics - Houston, TX

• Freight Rater

• Rate and invoice bills for assigned accounts on a daily basis.

• Audit daily domestic hawb’s and invoices.

• Maintain customer profile and tariff books.

• Rate invoices for assigned accounts.

• Prepare, print and mail customers invoices and billing statements and transmit charges to customer.

Enter and review billing information incomputer.

Eagle Global Logistics – Houston, TX

• MIS Help Desk Analyst/NT Administrator

• Support for resolution of desktop/workgroup related issues in

• a 300 user plus environment.

• Troubleshooting, research and diagnosis of Desktop issues.

• Documentation of applicable Help Desk procedures.

• Desktop problem resolution surrounding Windows NT, Windows 2000

• Pro, MS Office, e-mail, Internet connections, Exchange Server 5.5

• Setup and maintenance of all user profiles in Exchange Server 5.5

Abacus

• Telemarketing CSR

• Outbound sales calls

• Data Entry of orders

Williams Communications Solutions Hospital Food Specialist

• Data Entry Specialist

• Data Entry of subcontract maintenance contracts

• Phoned internal and external customers

• File, fax, copier

U.S. Army

• Hospital Food Specialist

• Prepared Dietary History Records

• Supervised lower ranking soldiers

• Instructed weight management classes

• Performed clerical functions as needed

Education

Hallmark Institute of Technology – San Antonio, TX

AAS – Computer Networking, 2004

Baker College – Flint, MI

BA – General Studies, 2009

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