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Engineer Technician

Baltimore, MD, 21229
August 21, 2012

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|** S Ellamont |Phone 410-***-**** |

|Street |E-mail |

|Baltimore, MD ||

|21229 | |

Hakiim Nadiff


To join an established progressive and professionally managed organization

that will provide adequate opportunity and environment to draw upon my

knowledge, experience and clear strength to mutual benefits of the

organization and myself.


March 2012 to Present

IAP World Wide Services

IT Specialist Bagdad, Iraq

Duties include:

. Provides end users support for all LAN-based applications. Install and

configure workstations, Cisco phones, TV decoder boxes, and Cisco


. Provides Help desk support, hardware and software upgrades, component

management, and on-site maintenance

. Travel to remote locations to Troubleshoot issues with Computers,

Switches, printers, servers, phones, TV, and internet Satellite.

. Travel to remote locations for site System installation/Tear down,

configuration, repair, upgrade and maintenance.

April 2011 to March 2012

SPS, - IT Analyst /JAMMS

Department of Defense (DOD), U.S. Army 401, Kandahar, Afghanistan

Duties include:

. Performs analysis and prepares reports on system problem trends and


. Performs system installation, configuration, repair, upgrade and

maintenance. This includes Help desk support, hardware and software

upgrades, component management, and on-site maintenance.

. Instructs customers in the operation and maintenance of

systems/equipment. Acts as a liaison gives guidance to customers on

administrative and technical matters for system support/sustainment.

. Provides leadership and work guidance as required to less experienced


. Conducts site surveys and conducts training courses on SPOT/JAMMS for

Government and contractor personnel.

September 2010 to Feb 2011

ITT Systems Corporation, - Help Desk/Automated Data Processing Equipment


Department of Defense (DOD), U.S. Army, 550th Signal Company Kandahar,


. Responsible for both classified and unclassified computer system

stability through the use of DOD-approved, Government-furnished

operating systems and software.

Primary support and interface with site Information Management

Officers (IMO) to ensure all Help Desk resources are utilized in the

most efficient manner

. Utilized Remedy call management software and other tools, to log and

manage trouble tickets.

. Performed troubleshooting over the telephone or in person

. Performed tier I/II diagnostics on customer workstations and elevated

the problem to other departments, if appropriate

. Troubleshooting Microsoft OS issues on Windows 2000, XP Pro and Vista

along with setup and troubleshooting Microsoft Office 2000, 2002, 2003

and 2007 OS. Troubleshoots all other site authorized software

including Adobe, Symantec Anti-Virus, Microsoft Office and Outlook,

and Symantec Ghost image.

. Creates computer and user accounts using Active Directory.

November 2009 to September 2010

BAE Systems, SPAWAR - Engineering Technologist/Field Systems Representative

Department of Defense (DOD), U.S. Navy/Electrical Tactical Automated

Security System (ETASS)

Supported the US Military at Camp Lemonier in Djibouti, Africa.

Responsible for problem resolution of issues associated with installation,

maintenance, testing, and operation of the ETASS system. Analyses task at

hand by reviewing specifications, and requirements. Plans, executes,

directs, and coordinate technical and maintenance activities involved in

the field installation, testing, and integration of systems and subsystems

equipment. Serves as the company's technical representative exercising a

high degree of tact, diplomacy, and judgment, conforming to policy and

directions with a minimum of supervision. Most work is performed outside in

extreme temperatures. ETASS is an advance open-systems command-and-control

platform incorporated with standoff and perimeter-detection technology,

through a wide array of detection and assessment technologies, including

ground-surveillance radars, fiber-optic sensors, micro wave, thermal

imagers and closed-circuit television cameras. ETASS is a deployable,

integrated security system that is able to be relocated and is used for a

variety of force-protection missions.

April 2009 to November 2010

Bowhead Technical Services, SPAWAR -Biometric Systems Administrator/Field

Systems Representative

Department of Defense (DOD), U.S. Marine Corps Intelligence/Biometrics

Contractor, Iraq

Supervises and manages Biometric Automated Toolset (BAT) network and server

systems. Responsible for all IT support, automation access, server

connectivity and operation of Biometric Automated Toolset (BAT) from cradle

to cradle lifecycle for two Battalions. Maintains and controls procedures

for IT services and documented training end-users on hardware and software

applications. Client installs, troubleshoots, laptops, servers, printers

and biometric devices. Expert screening/securing biometric peripherals

using Secure Metrics Iris Readers, Cross match/Guardian fingerprint

readers, and facial recognition devices. Trains end-users quarterly on how

to navigate laptops automation features inside the Biometrics database

dossiers and attached peripherals. Knowledge of Microsoft software and

maintenance SQL Server 2000, and Microsoft Office Suite operating systems.

Daily knowledge and use of configuring and securing IP network conventions,

protocols, and services. Familiar with data administration and data

standardization policies as well as standards required to develop and

maintain data management systems. Coordinates and resolves peripheral

problems and interprets system measurements of biometrics in the minutia

and iris scans. Support for printers, scanning software, and ensure system

continuously replicates 1+ Million dossiers over secure LAN/WAN networks

interfacing with the National Ground Intelligence Community (NGIC) and

Federal Bureau of Investigations (FBI) databases to assist in questioning,

screening, and or detaining persons of special interest.

June, 2008 to April 2009

CACI International - LAN\WAN Engineer

Department of State (DOS) KG Modernization Contractor, Baghdad Iraq and


Independently installed cryptographic equipment at U.S. Embassies world-

wide. Responsibilities included BOM preparation, infrastructure

modification/installation, equipment installation/testing, troubleshooting,

site surveys and customer training. Organized and coordinated meetings to

discuss installation activities, changes, and developments with the

customer and site personnel.

August, 2007 to June, 2008

Adesta LLC - Security Technician III

Army Corps of Engineer/Force

Protection contractor, Kuwait and Jefferson City Missouri.

Self performed and managed subcontractors in the installation

of intrusion detection, access control, and CCTV and data communications

systems. Installed Head-in computer systems. This entailed

installation, termination, and calibration of field devices and sensors.

Installed communication infrastructure including conduit, enclosures, fiber

optic cable, and cat 6 cables. Assisted in site surveys, developing cost

estimates and procuring equipment and installation materials. Organized

and coordinated weekly meetings to discuss installation activities,

changes, and developments with the customer and site personnel.

May 2005 to July 2007

Allied Technology Group, Inc. - Systems


Department of State Global Modernization Contractor, U.S Embassies World-


Upgraded local area networks at Department of State facilities worldwide.

Performed integration, configuration, and maintenance of software

/hardware assets in a large multi-protocol environment. Performed setup,

configuration, and troubleshooting of Windows NT/2000/XP workstations,

Windows NT/2003 servers/advanced servers, CISCO switches and routers, and

various other types of peripheral equipment and software. Interfaced and

communicated efficiently and effectively with customers and other team

members. Trained State Department IT personnel in all associated hardware

and software, and provided them with systems documentation.

May, 2004 to January, 2005

US Resources- HELP DESK Technician/Tier II

Responsible for WAN/LAN/Client-server troubleshooting and solutions to

ensure maximum operation & reliability of mission critical worldwide

networks. Worked in a Tier 2/3 help desk environment, independently and

interfaced with customer management in order to provide solutions to a

broad range of IT issues and concerns. Troubleshot Windows NT, Windows

2000, and TCP/IP protocols. Prioritized and handled multiple tasks to meet

deadlines. Worked both independently and in a group environment.

September, 1999 to August 2004

US Department of

State - Security Technician


Department of State (DOS), Bureau of Diplomatic Security, Cairo Egypt and

World-Wide. Worked close with US Marine

security personal and US special Agents at US Department of State

facilities world-wide. Responsible for providing protection for the US

Department of State facilities and personal from acts of terrorism, crime,

and technical espionage. Assisted the section chief by acting as Assisting

Contractors Representative (ACOR) on a quality management contract.

Conducted audits of technical security equipment and participated in

section operations. Traveled extensively, in teams consisting of STSs,

SEABEEs, contractors and FSNs in the execution of duties.

June 1998 to September 1999

University of Maryland - Biomedical Electronics Technician

April 1988 to April 1992

U.S. Air

Force - Telecommunication Maintenance Technician

U.S. Air Force, Electronic Security Squadron, Misawa AFB, Japan and Kelly

AFB, Texas


. A.A. Degree in Biomedical Engineering Technology, Howard Community


. Diploma: Electronics Engineering Technology, RETS Electronic School

. Licensed Maryland Home Improvement Contractor (MHIC # 89975)

. Certificate: American Science & Engineering 66ZI X-Ray Machine

. Certificate: Telecommunications Maintenance, U.S. Air force

. Certificate: ION Track Itemiser Explosive Detection Machine


. Microsoft Certified Systems Administrator (MCSA)

. Certificate: Endura/Pelco System Technician

. Certified: AMAG Symmetry Technician

. Microsoft Certified Professional (MCP)

. Comp TIA A+, Network+, Security+

. Certificate: Vivid X-Ray Machine

. Class A CDL driver's license

U.S. Department of State:

. Certificate: Information Assurance for System Administrators

. Certificate: Cable Express for System Administrators

. Certificate: Diplomatic Security Anti Terrorism Course

. Certificate: Security Technical Specialist Course

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