PUJA KUMARI

H-*** Shakurpur Delhi-**

Contact No: 901-***-****, 901-***-**** ~ E-Mail: j5kw5d@r.postjobfree.com

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CAREER OBJECTIVE:

Seeking assignments in the domain of BACK END OPERATION/BACK OFFICE ASSIGNMENTS/ RECEPTIONIST

PROFESSIONAL SYNOPSIS

Over 1.5 years of experience in Domestic Call Centre (inbound voice process)

10 months experience in Domestic Call Centre (inbound voice process) with SPANCO BPO(Reliance Process) as CSR

10 months experience in Domestic Call Centre (inbound voice process) with CARETEL BPO(CPWD Process) as CSR

AREA OF INTEREST

BACK END OPERATION/BACK OFFICE ASSIGNMENTS/ RECEPTIONIST

CAREER PATH:

CARETEL INFOTECH LIMITED:

Industry

Service Industry – BPO / CALL CENTRE

Designation CSR

Duration May 2010 - till date

Reporting to Team Leader

Job Description

• Handling customer queries for CPWD.

SPANCO BPO Limited:

Industry

Service Industry – BPO / CALL CENTRE

Designation CSR

Duration Aug 2010 - May 2010

Reporting to Team Leader

Job Description

• Handling customer queries for Reliance GSM.

Achievements:

• Achieved Sparkling Award as Best Performer of the month Feb 2010 .

ACADEMIC PROFILE:

Master of Commerce ,T M Bhagalpur University,Bhagalpur,Bihar 2007-2009 68%

First Class

Bachelor of Commerce (Hons Accounts) S M College, T M Bhagalpur University,Bhagalpur,Bihar 2003-2006

59% Second Class

S M College,Bhagalpur, Bihar Intermediate Education Council, Patna, Intermediate , Commerce Stream (BIEC) 2001-2003

64% First Class

Jhunjhunwala Adarsh Balika High school ,Bhagalpur,Bihar 2001

58% Second Class

PROFESSIONAL QUALIFICATION:

DIPLOMA IN ACCOUNTING COURSE , NEC , BHAGALPUR ,BIHAR 2006

PERSONAL INFORMATION:

Date of Birth 1st November 1986

Nationality Indian

Gender Female

Marital Status Married

Communication Skills English, Hindi,Angika

Strength • Hard working, committed to learn, excellent team player, strive for excellence, Challenge acceptor. Perseverant, Patient and hard working

• Good ability to get on well with Customers

• Interpersonal Skill

Permanent Address W/0- Rajesh Kumar, Naya Bazar chowk , Bhagalpur,Bihar-812002

Present Address H-398 Shakurpur Delhi-34

Interests Listening soft music

Email & Contact No.

j5kw5d@r.postjobfree.com , 090********

EXPECTATION:

Present CTC : - Rs.78000 p.a. +

Expected CTC : - Negotiable

Relocation : - Anywhere in western Delhi ( NSP/Pitampura)

Time to Join : - Immediately

REFERNCE/S:

On Request

DECLARATION:

I hereby solemnly declare that the information furnished above is true to the best of my knowledge and belief.

PLACE:

DATE: Puja Kumari

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