Administrative Assistant/Receptionist
Resume:
PUJA KUMARI
Contact No: 901-***-****, 901-***-**** ~ E-Mail: *************@*****.***
________________________________________
CAREER OBJECTIVE:
Seeking assignments in the domain of BACK END OPERATION/BACK OFFICE ASSIGNMENTS/ RECEPTIONIST
PROFESSIONAL SYNOPSIS
Over 1.5 years of experience in Domestic Call Centre (inbound voice process)
10 months experience in Domestic Call Centre (inbound voice process) with SPANCO BPO(Reliance Process) as CSR
10 months experience in Domestic Call Centre (inbound voice process) with CARETEL BPO(CPWD Process) as CSR
AREA OF INTEREST
BACK END OPERATION/BACK OFFICE ASSIGNMENTS/ RECEPTIONIST
CAREER PATH:
CARETEL INFOTECH LIMITED:
Industry
Service Industry – BPO / CALL CENTRE
Designation CSR
Duration May 2010 - till date
Reporting to Team Leader
Job Description
• Handling customer queries for CPWD.
SPANCO BPO Limited:
Industry
Service Industry – BPO / CALL CENTRE
Designation CSR
Duration Aug 2010 - May 2010
Reporting to Team Leader
Job Description
• Handling customer queries for Reliance GSM.
Achievements:
• Achieved Sparkling Award as Best Performer of the month Feb 2010 .
ACADEMIC PROFILE:
Master of Commerce ,T M Bhagalpur University,Bhagalpur,Bihar 2007-2009 68%
First Class
Bachelor of Commerce (Hons Accounts) S M College, T M Bhagalpur University,Bhagalpur,Bihar 2003-2006
59% Second Class
S M College,Bhagalpur, Bihar Intermediate Education Council, Patna, Intermediate , Commerce Stream (BIEC) 2001-2003
64% First Class
Jhunjhunwala Adarsh Balika High school ,Bhagalpur,Bihar 2001
58% Second Class
PROFESSIONAL QUALIFICATION:
DIPLOMA IN ACCOUNTING COURSE , NEC , BHAGALPUR ,BIHAR 2006
PERSONAL INFORMATION:
Date of Birth 1st November 1986
Nationality Indian
Gender Female
Marital Status Married
Communication Skills English, Hindi,Angika
Strength • Hard working, committed to learn, excellent team player, strive for excellence, Challenge acceptor. Perseverant, Patient and hard working
• Good ability to get on well with Customers
• Interpersonal Skill
Permanent Address W/0- Rajesh Kumar, Naya Bazar chowk , Bhagalpur,Bihar-812002
Present Address H-398 Shakurpur Delhi-34
Interests Listening soft music
Email & Contact No.
*************@*****.*** , 090********
EXPECTATION:
Present CTC : - Rs.78000 p.a. +
Expected CTC : - Negotiable
Relocation : - Anywhere in western Delhi ( NSP/Pitampura)
Time to Join : - Immediately
REFERNCE/S:
On Request
DECLARATION:
I hereby solemnly declare that the information furnished above is true to the best of my knowledge and belief.
PLACE:
DATE: Puja Kumari
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