Customer Service Administrative Assistant

Linda K. Chaffin

**** ********** *****

Paragould, AR 72450

870-***-**** ****************@*****.***

Objective: Administrative Assistant

Education: Graduated Trumann High School, Trumann, AR

Employment

2006-2011

Nestle Prepared Foods, Jonesboro AR - Administrative Assistant. Provided administrative support services for Engineering and Maintenance Department. Greeted Visitors and Vendors, collected and maintained documentation necessary for contractors to visit or perform work on the premises. Composed correspondence, maintained files, updated and created event schedules, utilizing Microsoft Word and Excel. Coordinated meetings, events, and activities. Arranged travel, created and reviewed expense reports. Maintained office supplies, and handled mail distribution. Reviewed confidential project documents and data for annual audits. Backup purchasing coordinator for capital projects. Intelex Super User, and 5S champion for Engineering department.

2005 – 2006

Hypnosis Center, Bartlett TN/Jonesboro AR - Administrative Assistant/Office Manager. Scheduled client appointments, drafted advertising ideas, set up and maintained office files and procedures. Studied the field of hypnosis and other therapy techniques as related to self-improvement.

2005

Jonesboro Sun, Jonesboro AR – Customer Service / Multi-line operator. Answered and routed incoming calls, directed customers to appropriate departments, entered information into computer system for accounts payable, sorted and distributed mail. Responsible for daily reconciliation of credit card sales.

2000 – 2005

Mickey’s Quickie/Smokehouse/Tan Island/Mickey’s Quicker Liquor, Trumann, AR – Office Manager. Managed office and personnel for several businesses under one owner. Responsible for AP/AR as well as payroll for 4 businesses. Approximately 30 employees between the 4 businesses. Cleared and balanced as many as 14 cash drawers per day. Collected information from monthly inventory counts for reports and spread sheets. Responsible for daily bank deposits and balancing checking accounts. Completed monthly sales tax reports and was responsible for tracking and turning over bad checks for collection.

2000

Books A Million/Joe Muggs Coffee Shop, Jonesboro, AR – Department Head of Kids A Million Section of book store. Acted as Community Ambassador for kids department. Responsible for organizing story time with local celebrities and special events calendar. Analyzed and ordered materials based on demand. Designed displays and provided customer support. Transferred to the Joe Muggs Coffee Shop located inside Books A Million and continued to provide customer service as a Cashier and Espresso Maker.

1994 – 1999

Craighead County Health Department, Jonesboro, AR – Records Clerk. Interviewed, analyzed and determined client eligibility for available state services. Scheduled appointments, created, prepared, organized and reviewed over 150 client records weekly. Prepared and submitted to state agencies weekly and monthly reports. Screened telephone calls and transferred to appropriate personnel. Created and developed templates for forms, letters and reports.