Customer Service Representative
Resume:
George O. Peregrino
*** *. **** ***** #**** El Paso, TX 79912
***********@*******.***
EDUCATION
University of Texas at El Paso, UTEP, El Paso, TX
Bachelor’s degree in Business Administration (BBA) 2000
Concentrations in Economics & Finance
Southern New Hampshire University (in progress) 2012
Accredited MBA Program in Information Technology Management
EXPERIENCE
Mathematica Policy Research, Princeton, NJ
Field Interviewer and Assessor
April 2012-present
Conduct bilingual in-person interviews on a national food study program
Enter participant responses in Computer Assisted Database (CAPI)
Administer pregnancy prevention questionnaire to youth participants
Conduct site visits to administer questionnaires
City of El Paso, El Paso Police Department
Departmental Research Assistant/Crime Analyst
January 2003-
June 2010
Maintained and updated citywide Crime Analysis Access Database
Conducted crime mapping activities using GIS mapping Arc view software
Searched and analyzed reported crimes in assigned geographic areas
Highlighted and identified commonalities, trends, patterns, and series
Created statistical reports on criminal activities
Responded to internal agency and external requests for information
Wrote the El Paso Police Department’s Weekly Crime Report
Performed supervisory duties during unit’s supervisors absence
Providian Financial Corporation
Customer Service Representative
October 2002- January 2003
Responded to client concerns via telephone
Provided information to clients on their individual accounts
Updated client’s accounts as necessary
NuStats Datasource Research & Consulting
Research Surveyor
April 2001-
June 2002
Conducted bilingual telephone surveys on transportation travel patterns
Gathered and entered household unit travel information
UTEP’s College of Business Administration, Advising Office
Student/Office Assistant
August 1997- August 2000
Responded to student advising questions
Served as liaison between students and the College of Business
Advised students on curriculum and degree program offerings
Organized information on course sequences and offerings
Facilitated new student orientation sessions
SKILLS
Fluent Spanish (written and spoken)
Expert skills in Microsoft Excel, Word, Powerpoint, Arcview GIS Mapping Software
Familiar with Access databases and Banner
References Available Upon Request
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