Quality Assurance Technician
Resume:
Robin J. Smeltzer
Wickenburg, AZ 85390
Phone: 928-***-****
Professional Experience
Remuda Ranch Treatment Center (1999 – Present)
Environmental Services (Housekeeping) Supervisor (2002 – Present)
Oversee an annual housekeeping budget of $945,540. On average, saw a 97% budget adherence accuracy rate. Have remained successful in adhering to annual budget since 2002.
Manage a team of 3 housekeeping team leaders, 14 housekeepers & 1 floor-care technician, who are responsible for the housekeeping function in a combined 250,000 square foot facility.
Responsible for the recruitment and ongoing development of housekeeping professionals. Reduced attrition by 5% year-over-year. 2007 was the first year with 0% attrition.
Coordinate and participate in state and federal health inspections to include JCAHO and state health board. Conduct daily inspections of facilities to ensure processes and procedures are being adhered to.
Spearheaded the launch of online automated MSDS management & tracking system. Reduced manual copying and tracking of MSDS sheets and improved efficiency of tracking.
Vendor management to include laundry services, chemical suppliers, outsourced services to third-party specialists. Sourced linen providers to obtain lowest price. Continue to see cost-savings from initial contract.
Supply chain management utilizing ReqNet to open requisitions with internal purchasing team. Implemented supply-level ordering triggers with housekeeping team leaders.
Implemented tracking mechanisms to better manage day-to-day housekeeping duties: daily checklists, water temperature logs, equipment maintenance logs, and floor care schedule.
Wrote and executed housekeeping protocols to ensure world class service for our internal and external customers to ensure health board compliance.
Developed job-specific training for housekeeping staff which includes cross contamination training, MSDS training, infection control, JCAHO and state health board readiness certifications and bed bug training.
Launched full housekeeping function in two new satellite treatment centers including the staffing of full housekeeping teams, writing policies and procedures, selecting and hiring of vendors, plotted workflows, and ensured facilities and equipment were in place. Continue to act as functional consultant to new treatment centers on as-needed basis.
Worked with the Reservation Nexus System in assigning rooms for employees and guests.
Was instrumental in saving the company $250,000 annually by changing laundry vendors.
Maintenance Technician/Floor Care Specialist (2000 – 2002)
Developed floor care schedule which included the maintenance of combined 200,000 square foot facility including hardwood, terrazzo tile, high-pile carpeting, vinyl flooring and office-grade carpeting.
Executed preventive maintenance on treatment center facilities and equipment to include plumbing, and mechanical.
Maintained maintenance logs and mapped utilities.
Facilitated office and equipment moves.
Environmental Services Technician (1999 – 2000)
Adhered to housekeeping protocols.
Provided exceptional service to internal and external clients.
Trained new Environmental Services Technicians on housekeeping procedures.
Rotated to all Arizona treatment campuses to accommodate other team member’s absences.
Ashland Products
Injection Molding Production Technician (1997 – 1999)
Operated injection molding machines.
Performed quality assurance checks and ensured machines were running at maximum efficiency.
P.L. Porter
Final Line Assembly Technician (1994 – 1996)
Final line assembly.
Performed quality control of assembled parts.
Lead team in meeting daily quotas.
Certifications & Education
Certifications:
North Central Training Center 40-hour HAZ/WASTE Emergency Response Certification
Preventative Maintenance Certification
First Aid, CPR, and A.E.D Certification
CITE (Continuous Improvement Through Empowerment) Certification
ReqNet Certification
Forklift Operation Certification
Education:
Hamilton Heights High School (1977 – 1978)
Hanover Central High School (1975 – 1976)
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