Customer Service Manager

RHONDA M. CLARK

** ******** ****, **********, ** 11720 • **********@***.*** • (H) 631-***-**** • (C) 631-***-****

OFFICE MANAGER

Organized and detail oriented Office Administrator skilled at managing the daily operations of an office. Energetic, resourceful, and solution oriented professional with exceptional communication and follow-up skills. Known for having a strong work ethic, being customer service-oriented, and staying focused on the company bottom line. Areas of expertise include:

• Office Management

• Payroll Administration

• Expense Controls & Reduction

• Accounts Payable / Receivable

• Inventory Management

• Bank Account Reconciliations

• HR on-boarding

• Process & Workflow Improvements

• Staff Supervision and Training

EXPERIENCE

SANFORD-BROWN INSTITUTE, New York, NY 01/2007- 05/2012

Business Office Manager

Recruited by the VP of Finance to oversee the day-to-day business activities of a 2,000 student school. Charged with overseeing the Bursar Office, the HR function, Procurement, as well as the Campus Bookstore.

• Researched vendors, negotiated new agreements, and reduced the cost of office supplies by nearly 10%

• Streamlined the inventory management system resulting in a reduction of about $60,000 of books and supplies on hand.

• Handled all Accounts Receivable transactions of Campus

• Commended by outside auditors Ernst & Young for processes and controls related to daily cash reconciliations, discrepancy resolution, and campus level accounting for cash, checks and credit cards.

• Developed an efficient system for on-boarding new employees resulting in a 100% compliance audit.

• Recognized by the President for Outstanding Customer Service related to HR problem resolutions.

• Effectively trained and developed two direct reports.

KATHERINE GIBBS SCHOOL, Melville, NY 04/2006-11/2006

Business Office Manager

• Generated month-end information including revenue, cash, and A/P.

• Provided supporting documentation for yearly budgeting and monthly forecasting.

• Managed scholarship expenses, federal work study and VA program.

• Managed student scholarships, expenses, tuition billing, credits and re-enters.

SANFORD-BROWN INSTITUTE, Garden City, NY 10/2002-04/2006

Business Office Manager

• Provided campus level month-end accounting information including revenue, cash, A/P, and payroll.

• Managed billing issues and discrepancies in CampusVue. Communicated outcomes to Regional Controller.

• Reviewed monthly cash reconciliations for all bank accounts and resolved discrepancies timely.

• Maintained facility supply and student uniform inventories. Processed payroll and A/P check requests.

Financial Aid Advisor

• Provided an overview of the financial aid programs available to qualifying prospective students.

• Introduced and assisted students to the online FAFSA process.

• Facilitated external/internal audits including Almich, Title IV, and Veterans Assistance.

EDUCATION

BRIARCLIFFE COLLEGE (ONLINE) Expected graduation 2013

• Bachelors Business Administration

PLAZA BUSINESS INSTITUTE, JACKSON HEIGHTS, NY 2000

• A.A.S. Accounting

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