Manager Operations

KEY STRENGTHS

• Management style that magnetises attention and galvanises efforts

• Quick to adapt to changing circumstances and new developments

• Excellent at communicating, negotiating and influencing decisions

• Adept at forging alliances and partnerships with external parties

• Proven ability of enhancing the skills and effectiveness of others through clear instruction

• High level of commercial awareness with sound financial understanding

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COURSES & QUALIFICATIONS

• Effective Management – Nottingham University

• Extensive military training including leadership & management

• United Kingdom Immigration Service (UKIS) training including Risk Assessor , Communication & Conflict Management, Radiation Protection Supervisor and Personnel Safety

• Close Protection training with CTR, attaining the BCUC Protective Security Certificate

• Personal Security Details training including the use of various weapon systems

• Pre-Hospital Trauma and Remote Medicine Course

• Remote and Hostile Environment Medic qualification

Joseph McCracken

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CAREER OBJECTIVE

The objective is to continue making a significant contribution as an Operations Manager on multi-site operations within the UK sector of the security industry.

This is achieved by drawing on security expertise, consolidated experience and knowledge, studies, strategic planning skills, managerial capability, training ability and organisational skills, which are utilised in such a manner as to bring about their maximum collective effect.

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PROFESSIONAL PROFILE

A highly dedicated and successful Operations Manager with the proven ability of implementing procedures and driving change that has improved the effectiveness of the security services provided to international clients.

The modus operandi has always been based on the premise of firstly conducting in-depth risk assessments by reviewing the vulnerabilities from both a strategic and tactical prospective, indentifying the risks to people, property and equipment and then project managing the transition to provide cost-effective solutions to the clients.

In part, the success achieved as an Operations Manager can be attributed to the experience gained whilst serving as a Warrant Officer in the British Army and as a Chief Immigration Officer in the UKIS.

Since 2010 have been leading protective operations in Iraq and Afghanistan and through a dedicated approach have been able to enhance the SOP’s and improve the level of service afforded to the clients.

Of course, it is one thing to have skilfully created plans and procedures and another to ensure that the team is trained, developed and regularly assessed in order that a clear level of understanding is reached across the team. This is where the proven managerial style, which was developed over 22 years in the army, really comes to the fore.

Another key point is the excellent communication skills, which will be utilised to maintain and grow business relationships.

In conclusion, you stand to gain a highly organised professional who has unquestionable integrity and the managerial capacity to plan and delegate effectively. In an industry governed by regulations and SOP’s, the need to have a seasoned professional on-board, who can deal with each aspect of compliance, has never been more vital in safeguarding the interests of the client and the PSC.

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER

Dates: June 2010 to present day

Employer: SKA Air & Logistics

Location: Iraq & Afghanistan

Key Objective

The main objective is to ensure that the requisite levels of protection are in place to match the identified needs of each task and the operational delivery of the service was maintained to the highest agreed standard and to the complete satisfaction of the clients.

Challenges

The challenges within this volatile region are compounded by the fact that the tasks involve escorting and protecting clients across multiple locations. It is therefore essential that the emphasis is placed on careful planning and adjusting according to the needs of each task.

Outcome & Results

• Training - Improved the Critical Assessment training programme, undertaken by the Security Team to reflect the unique challenges that are faced in this environment. Personally deliver the initial training and subsequent monthly assessments to ensure that the exacting standards are maintained.

• Intelligence Gathering - Encouraged and developed stronger relationships with external sources, which is used to assist in the planning of the tasks and in the production of security reports and updates.

• SOP’s - Adjusted and implemented new security practices, policies, guidelines and procedures in-line with the indentified needs and changing requirements, including emergency plans.

• Client Personnel Training - Personally designed and delivered an in-depth training package to the client’s personnel in order that they had a clear understanding of the environment they had entered and how they should conduct themselves within several key areas.

• Additional Duties - Journey management, allocation of staffing levels, administration and renewal of the requisite equipment and supplies, maintaining a database of incidents, overwatch of the accounts and liaising with the senior management team on all relevant issues.

CHIEF IMMIGRATION OFFICER

Dates: June 2004 to June 2010

Employer: United Kingdom Immigration Service (UKIS)

Location: UK and Juxtaposed ports both sea and air

• Collation and dissemination of intelligence and profiling.

• Production of Risk Assessments for Operational Deployments.

• Team leader for Raid Response Team for Immigration Operations.

The highlights of the military career (1982 to 2004) can be sent on request.

ADDITIONAL INFORMATION

• SIA Licence: 083*-****-**** 7575

• Driving Licence: Full

• Health: Excellent

• References: Available upon request

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