Medical billing and coding

D O R I S S A E N Z

***** ** ** *** *****, FL ***76

305-***-****

**********@*****.***

OBJECTIVE

A Medical Billing and Coding Specialist position where I can use y bilingual skills English/Spanish, customer service background and education.

EXPERIENCE

2005 - Present BUSINESS REPRESENTATIVE. INT’L INC. Miami, FL

Passenger Service Agent – (NORTHWEST AIRLINES) 2008-Present

 Working the front counter assisting passenger with the luggage check-in, change and release seats, tickets fare, and misconnection.

 Working at the gated with boarding and receiving flights.

 Assist with pilferage, replacement, damaged, deliver and open claims for delayed luggage, to passengers.

Baggage Service Agent/Supervisor – (AMERICAN AIRLINES) 2005-2008

 Coordinated and supervised night crew shift, evaluated work performance, attendance, trained new employees to do daily inventory, tracer, on hand, close the mishandle luggage lists of unclaimed luggage, performed data entry, handle any duties simultaneously.

 Dealt patiently with difficult passenger resolving theirs problems and offering alternatives while giving good service costumer.

 Developed and implanted solutions to reduce the percentage of unclaimed luggage, expedite lost luggage for domestic and international.

2005-2005 NATIONAL SCHOOL OF TECHNOLOGY Miami, FL

Externship Requirement (160 hours) Dr. De Mola

 Performed a variety of office administrative duties to include appointment setting, operating office computer system to input payments and billings transactions.

 Managed patient’s charts, medical records and inputting of data.

 Provide excellent customer service and patient care.

1999 - 2005 WORLDWIDE FLIGHT SERVICE Miami, FL

Cargo – (MARTINAIR) 2005-2005

 Supported and assisted with AMS inquiries for international and domestic stations.

 Performed data entry and other administrative duties.

 Download processes and transited airway bills.

Baggage Service Agent - (AMERICAN AIRLINES) 1999-2005

 Authorized process claims for lost, damaged and pilferage luggage and determine extend of minor claims.

 Answered phones and messages from other stations through SABRE system, change arrival information in flight monitors, and worked in carousels with the unclaimed luggage.

EDUCATION

2005-2005 National School of Technology Miami, FL

Medical Billing and Coding Specialist

 Introduction to Medical Insurance and managed Care.

 Basic Anatomy, Health Insurance Claim Forms.

 Medical Records Coding Management, Medical Terminology.

1996-1996 Ser/IBM Institute Miami, FL

Travel and Tourism Program

1981-1986 Centro Unversitario Nacional Colombia

B.A Business Administration

CERTIFICATIONS

HIPPA, OSHA, NCICS

SKILLS

Highly motivate team player, excellent customer service, quick learner, Sabre, Fast Park, Pars, AMS programs. Medical Software: Medisoft, 3M Coding and Reimbursement and Encoder Pro.

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