Business Analyst

Abhilash Sobha

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Summary:

Over 8+ years of diverse progressive experience in Information Technology, with emphasis on Business Analysis, Requirement Analysis, Business Processes, Business Process Modeling, and Business Requirement Documents.

• Ability to gather Business and Functional requirements from both technical and non technical audiences using a broad array of tools and techniques

• Strong experience in Requirements elicitation techniques such as conducting user interviews, brainstorming and JAD sessions

• Experience in creating Business requirements and Functional requirement documents and managing the requirements using Rational Requisite Pro.

• Extensive success in translating Business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML).

• Proficient in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, Flow Charts etc.

• Solid background in Software Development Life Cycle (SDLC) such as the Waterfall, RUP and other iterative methodologies.

• Experience in designing Web applications

• Experience in working with Object Oriented analysis and design methodology tools.

• Experience in Project Management application using MS Project for planning, organizing, and managing resources.

• Experience in Process Engineering and Process modeling Using BPMN Standard.

• Good experience in Project Management, Project Execution, Delivery, Client Coordination, Proposal Creations, Quality assurance, Configuration management and Software Process.

• Experience in creation of artifacts and management of various roles specified by the Rational Unified Process (RUP).

• Demonstrated ability to organize and facilitate large cross functional meetings

• Ability to document project issues, risks, assumptions and requirements

• Expertise in integrating Rational Requisite Pro with Clear Quest and also expertise in generating the Rational soda reports.

• Experience in Gap Analysis to check the compatibility of existing systems with new business requirements.

• Involved in QA Life Cycle, which includes Designing, Developing and execution of the entire QA Process and documentation and creation of Integration and migration Test Plans, Test Cases, Test Procedures and Test Scripts.

• Experience in Web Technologies (C#,ASP.NET,ASP) with sound experience in the requirement analysis, design, coding, testing, deployment and support

• Usage of Crystal Reports to design and generate reports from data sources.

• Excellent written and oral communication skills: technical writing skills

• Ability to work in fast paced, high stress, deadline driven environment

• Offshore Transition, Vendor Evaluation, Vendor Management, Remote Work Management in U.S. and India, Organizational Change.

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Education:

• Bachelors Degree in Computer Science

Expertise:

Process/Model Tools: MS Visio, Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro,

Rational Clear Case, Clear Quest, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, MS Office2003& 2007 Tools.

Reporting Tools : Crystal Reports ,Business Objects and SQL Reporting Services.

Test Tools : Test Director, Win Runner, Regression Test, Load Runner

Languages : ASP.NET, C#, MSSQL, PL/SQL, UML, HTML

Operating System : Windows NT/2000, Windows XP

Professional Experience:

OCPS Orlando June 08 – Till Date

Business Analyst

The Orange County public School system is the 11th largest in the nation and is the fourth largest in Florida. Worked as analyst in Student management system .Basically it’s a migration project as OCPS is migrating from Mainframe to ASP.NET (Web Application) and the project is named as SMS-ODA Extracts .Student Registration, demographics, school assignment, scheduling, attendance, student behavior, grade book etc. were the functional areas of this application.

Responsibilities:

• Establish full project lifecycle plans for projects. These projects are of moderate to/high visibility or complexity.

• Analyzed and studied the Mainframe System in order to develop a Software Requirement Specifications Document

• Conducted GAP analysis between two applications to understand the differences and identifying the scope of the new product

• Assess, define, negotiate and document project scope

• Create, review, and analyze functional and Technical ,Non Technical requirements for development projects

• Provide Subject matter expertise(SME) for various applications

• Used questionnaire, User stories, surveys, JAD sessions and Brainstorming sessions as requirement elicitation techniques.

• Facilitated business Requirements Analysis sessions with the client, Stakeholders and then created Use Cases/Activity Diagrams, Flow Charts Functional Specifications using UML/Visio based on .Net Architecture

• Done Business Process Analysis/Modeling using BPMN Process modeling standard.

• Knowledge of regulatory/compliance business concepts

• Worked closely with .Net Developers

• Worked with Diagram Elements like Activities ,Events,Gateways,Connectors

• Coordination of all aspects of the software development life cycle across multiple platforms

• Attended client meetings, which involved proposing solutions, training solutions and status updates with regard to the project development

• Did Extensive Data Mapping between Mainframe DATA field and SQL Fields.

• Exclusively used SQL, T-SQL for designing modifying and maintaining the SQL Server Tables, Views and Stored Procedures accordingly

• Analyzed, designed, developed SQL Server driven company’s Application

• Created lot of Strategic Data reports using Crystal XI, Business Objects and SQL server.

• Liaison between business units and IT

• System test planning and testing(Unit testing, Migration Testing, User Testing)

• Documented Test Plans that contains test scripts, test cases, test data and expected results for the User Acceptance testing.

• Worked closely with the Quality Assurance team and developed (Integration and migration) test cases, test scripts using the developed use cases as the platform, and conducted User Acceptance Testing (UAT).

• Provide timely project status reports to management

• Worked with the project manager to develop a standard change management process to continually improve the software processes used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product development

Environment: Windows XP, ASP.Net, C#, SQL 2005, Crystal Report, Business Objects, UML, Use Cases, Process Modeling HTML,JAVA Script, Visio, MS Project, BPMN ,MS Word, Excel, RUP,PowerPoint ,Flow Charts, Test Director, SharePoint.

Global Infonet Inc FL Mar 07 – May 08

Client: Skyetec

Business Analyst with Project Management

Project: Windtmit Web and Mitigation Manager

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Worked on two claim related systems for Skyetec, Windmit Web and Mitigation Manager through Global Infonet Inc Jacksonville. Skye Tec is the premier indoor environmental consulting firm in the country —integrating prevention techniques with concise diagnoses and unbiased analysis. Windmit Web is a wind inspection related system which maintains all details about a home inspection, inspectors, and assigned scheduled and completed inspections. Mitigation Manager is having all the details regarding water damage claims. This system allows a vendor or Adjuster to enter all details such as damage type, Room details, Equipment Used, inside, outside temp, Humidity etc based on all this detail system will give a graphical representation of entire claim and generate a complete report.

Responsibilities:

• Establish full project lifecycle plans for projects. These projects are of moderate to/high visibility or complexity.

• Assisting Business heads and Users in laying down Business requirements.

• Lead discussions and JAD Sessions to gather business requirements and discuss possible solutions documenting them into a Business Requirements Document and translating into Software Requirement Specifications (SRS).

• Documented use cases, created use case diagrams that described the behavior of the system and modeled them in Rational Rose.

• Used MS Visio for flow-charting, process model and architectural design of the application.

• Involved in detailing project mission, Data Process Flow Diagrams, and made lot of Data models and timelines.

• Used the RUP guidelines to carry out every step of the business modeling process.

• Analyzing and studying the existing Business processes and capability to conduct gap analysis

• Manage multiple competing cross-functional projects simultaneously.

• Identification of the roles and responsibilities required to execute a project as part of the overall planning and estimation process. Make appropriate sourcing recommendations based on best cost, quality and risk management.

• Responsible for planning, implementing and delivering B2B Solutions.

• Attended client meetings, which involved proposing solutions, training solutions and status updates with regard to the project development

• Leading a team of 16 resources at this point in time.

• Management of Offshore Based Development

• Involved in Requirement Analysis, High Level Design, Low Level Design, Coding and Integration.

• Daily status checks of software problem fixation.

• Usage of Crystal Reports to design and generate reports from data sources.

• Exclusively used SQL, T-SQL for designing modifying and maintaining the SQL Server Tables, Views and Stored Procedures accordingly

• System test planning and testing.

• Acted as liaison between management and development team for Requirements and QA. Also wrote test plans, test cases, run various test suites to see the expected results.

• Allocating tasks for the testing and development team of Wizard based UI.

• Assisting QA team in formulating and setting up testing framework.

• Identifying new requirements and collecting the information from the users.

• Co-ordinate the build and release

• Performed code review.

Environment: Windows XP, ASP.Net, C#, SQL 2005, Crystal Report, UML, JIRA,SVN,VISIO, MS PROJECT, InRule, MS Word, Excel, PowerPoint

Chase Bank, MD Aug 06 - Feb 07

Business Analyst

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Project: Chase Bank, one of the most reputed and prestigious banks in America, provides banking services to over 5.7 million customers. It professionally and personally delivers financial solutions with every opportunity.

The scope of the project was to upgrade their existing web-based loan application system to include additional functionality features. This would provide the customers with a user-friendlier environment to apply for their online loan application.

Responsibilities:

• Analyzed, designed, developed SQL Server driven company’s intranet Applications.

• Analyzed and studied the Marketing Requirement Document (MRD) in order to develop a Software Requirement Specifications Document

• Conducted GAP analysis between two applications to understand the differences and identifying the scope of the new product

• Interacted with various members at the management level to understand business processes, decision models and project scope

• Used questionnaire, surveys, JAD sessions and Brainstorming sessions as requirement elicitation techniques.

• Extensively used Rational RequisitePro for maintaining requirements and Clear Quest for tracking changes and defects in the development of the project

• Worked with different phases of RUP starting from Inception through Transition, generated and maintained multiple RUP artifacts including UML models.

• Developed use case model, and use cases which could trace back to the functional requirements as specified in the Software Requirement Specification document

• Developed sequence diagrams to show the interactions between objects in the sequential order that those interactions occur

• Defined business processes, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge

• Facilitated JAD sessions to bring experts together, giving them a chance to share their views, understand views of others, and develop the sense of project ownership

• Utilized technical tools to develop business, financial and system requirements analysis with supporting variance reports, current and target business process flows and traceability matrices

• Worked closely with the Quality Assurance team and developed test cases, test scripts using the developed use cases as the platform, and conducted User Acceptance Testing (UAT).

• Worked with the project manager to develop a standard change management process to continually improve the software processes used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product development

Environment: Rational Requisite Pro, Clear Quest, UML, RUP, MS-Project 2000, MS-Visio2000, MS-Office

MetLife Insurance, NY Dec 05 –Jul 06 Business Analyst

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Project: MetLife is world 3rd largest insurance company providing services in Term, GAUL, Life and home products. The scope of the project was to enhance features and functionalities in the system of analysis about their home insurance products and services.

Responsibilities:

• Held meetings with the SME to comprehend the “As Is” and “To Be” processes.

• Facilitated collection of functional requirements from system users and preparation of business requirement documents that provided appropriate scope of work for technical team to develop prototype

• Extensively used Requisite Pro for maintaining business requirements

• Involved in process modeling, prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level

• As a Technical Writer, used MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, and Project) for project tracking, documentation, and presentation to senior management.

• Performed in depth Gap Analysis with different business groups to ensure that the system initiatives are met. Analyzed, documented and managed all project requirements with RUP methodologies

• Coordinated and conducted individual and group (JAD) sessions with business stakeholders and technical units.

• Created critical Use Cases and did intensive Use Case analysis. Developed activity diagrams, Use Case diagrams and other UML notations with RUP methodologies.

• Communicated with stakeholders throughout the lifecycle of the project and kept them updated with the progress of the same.

• Facilitated business requirements gathering sessions with the client, and then created Use Cases/Activity Diagrams, Functional Specifications using UML/Visio.

• Collected and documented business processes as well as business rules. Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.

• Conducted User Acceptance Testing (UAT) with the help of SME’s and Business Stakeholders.

• Assisted various members of the project team including development, technical and business team members to resolve issues, retesting the defects, validating results and communicating status and issues.

• Acted as liaison between management and development team for Requirements and QA. Also wrote test plans, test cases, run various test suites to see the expected results.

• Exclusively used SQL, T-SQL for designing modifying and maintaining the SQL Server Tables, Views and Stored Procedures accordingly

Environment: Environment: RequisitePro, UML, MS Visio, MS Office Suite (MS-Word, MS-Excel, MS- PowerPoint, MS-Project), RUP, Windows 2000, Clear Quest, Rational Rose, SQL Server 2000, Crystal Reports 9.0

Blue Cross Blue Shield of California Apr 05–Nov 05

Business Analyst

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Blue Cross Blue shield is California’s largest health insurance company with more than 2.7 million members locally and 3.5 million overall members. ROAM is an Internet based marketing application that provides service to brokers and internal reps to do their day-to-day activities like viewing customers and broker information. The brokers can login and view their customers and generate quotes, enroll new customers and renew the old customers. They can also see their commission details. Internal reps can login and look at the progress being made by each broker.

Responsibilities:

• Prepared and Facilitated JAR sessions to validate the features of the new system by reviewing the System Vision and Use Case specification with Business and IT.

• Practiced Rational Unified Process (RUP) as a process development Methodology for Requirements discipline. Responsible for planning, implementing and delivering HIPPA complainant B2B and B2C solutions.

• As an analyst in the Business Systems group; attended training on HIPAA regulations, and CMS compliance and its reporting requirements

• Assisting Business Users in laying down Business and functional requirements. Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process and Rational Rose.

• Created Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).

• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirement resolve open issues and change requests.

• Coordinating between technical team and user team to resolve the issues. Involved in resource planning and maintaining project plan.

• Documenting test results, updating issue logs, taking care of change management requests, maintaining project related documents, post implementation documents.

• Worked closely with the development team to communicate client requirements.

• Monitored client expectations through client involvement and communication throughout the lifecycle of the project; educate clients and stakeholders on the benefits and risks associated with the project.

• Verified the User acceptance testing at the system level by partnering with Testing Specialist to ensure the business requirements and technical designs requirements are met.

• Provided customer support and post-implementation support during initial rollout and migration.

Environment: IBM Rational - RequisitePro, Rose, Clear quest; Microsoft Suite- Excel, Word, PowerPoint; Microsoft Outlook, MS Project.

Thomson Financial, MN Jul 04 –Mar 05

Business Analyst

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Thomson Financial, the most complete source of integrated information and technology applications in the global financial services industry, is dedicated to driving profitable and measurable performance improvement for its clients.

The scope of the project was to develop a web based application, which enables users to send, track and recap Indications of Interest and Advertised trade activity.

Responsibilities:

• Met with key decision makers and end users of corporate internal application to understood the

problems and their necessity for the new solution

• Extracted the business requirements from the end users keeping in mind their need for the application, and documented it for the developers.

• Wrote requirement documents, draw Visio diagrams for corporate internal application and communicated key components required for various upgrades

• Presented findings for upgrade to the Project Manager, Development Manager and Key decision makers of corporate internal application

• Attended high level system objective meetings and updated diagrams using MS ® Visio

• Obtained a detailed knowledge of the business process being followed in the project environment.

• Involved in the day-to-day implementation of the AGILE methodology of application development with its various workflows, artifacts and activities

• Identified system integration requirements, coordinated the collection and verification of business needs, and developed use case models for the functional requirements.

• Developed Traceability Matrix using Requisite Pro.

• Documented functional requirements specifications.

• Initiated detailed discussions/functional walkthroughs with stakeholders.

• Developed and prioritized detailed use case scenarios using Rational Rose.

• Created activity diagrams using Rational Rose to communicate the system activity flow to the developers and testers.

• Assisted developers and testing teams to ensure that the requirements are communicated accurately and that the system being developed is verifiable against the requirements

• Involved in Documenting/Executing business test cases and conducted User Acceptance Testing in the presence of developers, development managers, and the SME.

• Performed detailed analysis of data issues encountered during business acceptance testing.

• Involved in detailing project mission, Data Process Flow Diagrams, and made lot of Data models and

• Exclusively used Pl/SQL for designing, modifying and maintaining tables, views and stored procedures accordingly

• Analyzed test results using Analysis Graphs such as User Graphs, Error Graphs, Transaction Graphs and Web Resource Graphs in Regression Test Analysis.

• Documented Test Plans that contains test scripts, test cases, test data and expected results for the User Acceptance testing.

Environment: Rational RequisitePro, Rational Rose, UML, MS Project, PL/SQL, Oracle, Clear Case, Clear Quest, Windows 2000

MyEventBuddy, FL Oct 03-Jun 04

Business Analyst

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The My Event Buddy is the comprehensive Website Directory Exclusive to Jacksonville Brides. It Includes Vendor Listings, Budget Planning, Gift Tracker, Guest Books. Everyone from brides to wedding planners can use this website to completely plan a wedding from start to finish. This website includes listings of all types of wedding related vendors. In addition to the comprehensive vendor listings, the directory will also include a planner, and other organizational tools to help plan the wedding dreams.

Responsibilities:

• Analyzed the business, process and technical characteristics of strategic marketing programs from proposal through implementation and ongoing operations.

• Facilitated discovery sessions with the clients to define their business requirements, expectations of the technical solution and business scenarios of usage.

• Developed and maintained requirements specification artifacts, including wireframes, process diagrams, business requirements specifications, use case diagrams, use case specifications and data mapping tables.

• Developed and managing business, technology partner, and vendor relationships

• Communicates project related information to the work area leads and others, as appropriate Maintain project plans by tracking major milestones; plan vs. actual

• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.

• Prepared the UML Use Cases

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

• Coordinate work flow in order to keep projects on schedule

• Preparing Project documentation

• Prepare agendas and make arrangements for meetings

• Attend meetings with client in order to compile, transcribe, and distribute minutes of meetings

• Follow up on Procurement items for projects, confirm resource availability, and negotiate time and resources to meet project deadlines.

• Work with management to determine published project exit status and provide year-end reporting on all projects handled.

• Worked with the vendors to define the various work flows and get it validated by the internal operations team.

Environment: ASP.NET, SQL, UML, VISIO, MS PROJECT

ICICI Lombard, Mumbai Jun 02 -Aug 03 System Analyst

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ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI Bank Limited and the Canada based $ 26 billion Fairfax Financial Holdings Limited. ICICI Bank is India's second largest bank; while Fairfax Financial Holdings is a diversified financial corporate engaged in general insurance, reinsurance, insurance claims management and investment management.

Responsibilities:

• Involved in requirement analysis, design and coding.

• The database design responsibility included the conceptual data model design using ER diagrams, logical database design and physical implementation of the database.

• Identification and implementing business rules (constraints, triggers etc.) and views.

• Creating stored procedures for implementing required business logic.

• Made necessary changes to existing Database Objects and added new whenever required.

• Coded in ASP for UI and extensively used JavaScript.

• Implemented the data access module using the ADO interface.

• Done unit testing and module testing.

• Prepared the necessary documentation and design specifications of project.

• Technical Support to the end users and maintenance of the site like Resolving Daily technical problems, troubleshooting etc.

Environment: ASP, SQL SERVER, IIS,

Kanbay Software Pvt. Ltd, India Dec 00 –May 02

Programmer Analyst

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This included Managing the project, design and development of the system and integrating the system to the intranet. The Technology used was ASP, SQL for Development. My responsibilities for this project included:

• Managing the Project

• Requirement study

• Design

• Database design

• Involvement in the following stages of the project – Scenario Diagrams, Test Plan (Unit Test Plan & Integration Test plan), Pseudo Coding/Review, Coding of major classes and interface functions, Code Review, Unit testing.

• Version control administration using Visual Source Safe 4.0

• System Integration (of modules developed in BSL and code developed by other vendors handling different aspects of the system)

• Integration testing

Environment: ASP, SQL SERVER, IIS,

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