Customer Service Manager

Alkhalidi Karam

***** ***** **, ******** *******, MI 48310, Mobile: 518-***-**** , j4xkrl@r.postjobfree.com

Summary

Administrative support professional with more than 5 years of experience; adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multitask effectively.

Education

Major: computer science

Almustansiria university

Experience

ARAMARK/ DONKIN DONUTS

Cashier july-2010 …..April-2011

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

• Maintain an awareness of all promotions and advertisements.

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

• Communicate customer requests to management.

• Maintain orderly appearance of register area and supplies stocked.

• Any other tasks as assigned from time to time by the manager.

Global Linguist Solution/United States Army

Linguist / Interpreter overseas July 2008……April 2010

• Go on missions with the troops

• Using my language skills Arabic & Chaldean, English

• Interrogation sessions

• Interpretations conferences between the U.S & foreign commanders

• Translating & editing News papers, Articles

• reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained

• using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used

• using appropriate software for presentation and delivery

• researching legal, technical and scientific phraseology to find the correct translation

• liaising with clients to discuss any unclear points

• proofreading and editing final translated versions

• providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document

• using the internet and email as research tools throughout the translation process

• prioritizing work to meet deadlines

• providing quotations for translation services offered

• consulting with experts in specialist areas

• retaining and developing specialist knowledge on specialist areas of translation

ALNABBA COMPUTER COMPANY

Computer repairer technician Jan-2004….Jan-2008

Essential Functions

• Assesses malfunctions of computer hardware and/or peripheral devices for the purpose of determining appropriate actions to maintain computer operations.

• Coordinates with other staff for the purpose of completing projects/work orders efficiently.

• Installs computer hardware, peripherals, and related application software for the purpose of maintaining safe and effective districted site operation including classrooms, library and computer labs.

• Prepares a variety of written materials (e.g. inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information.

• Procures computer parts, supplies and materials for the purpose of ensuring the availability of items commonly required to repair computer hardware.

• Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition.

• Requests quotations for the purpose of providing cost information, purchasing and securing items.

• Serves as liaison to software/hardware providers and outside repair services for the purpose of conveying and/or receiving information and coordinating district activities.

• Trains district personnel on the operation of new hardware and/or applications for the purpose of developing and/or updating computer skills.

• Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or to bring equipment in for repairs.

• All other duties as assigned by the manager

Other

• Proficient in Speaking, Reading, & Writing Arabic, Chaldean. •

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